What are the responsibilities and job description for the National Account Manager position at GreatStar|Arrow Fastener?
THE COMPANY: Hangzhou GreatStar Industrial Ltd. is one of the largest manufacturers of hand tools in the world, specializing in R&D, and manufacturing high quality products for DIY, professional and industrial channels. Our brands include Arrow Fastener, Shop-Vac, SK Tools, Goldblatt, Pony & Jorgensen, EverBrite, WorkPro, as well as many others.
GreatStar Industrial US, LLC, with it’s office in the Atlanta metro area, is a wholly owned subsidiary of GreatStar Tools USA whose other operating companies include Arrow Fastener Co., LLC, Shop-Vac USA, LLC & Prime-Line Products.
ABOUT THE POSITION: The National Account Manager (NAM) will be responsible for achieving sales growth and penetration of company products within specifically assigned departments with The Home Depot. This role requires a wide range of skills including presentation of our expansive product assortments, building long-term, effective business relationships, execution of strategic planning and managing cross-functional responsibilities.
KEY RESPONSIBILITIES:
- Lead the strategy, growth, and execution of all GreatStar product programs within your assigned Home Depot departments.
- Drive expansion of private‑label and owned‑brand tool programs, partnering closely with Home Depot’s Merchandising, Product Development, Operations and Replenishment teams.
- Collaborate with internal and external cross-functional partners to manage all aspects of the
business including channel strategy, product line reviews, promotional planning, product
differentiation, data analytics, and profitability analysis. - Develop multi‑year strategic business plans that increase sales, profitability, and category penetration.
- Collaborate with internal Product, Marketing, Finance, Demand Planning, Operations, and Sourcing teams to deliver retailer‑ready programs and category solutions.
- Use POS data, market insights, and shopper analytics to identify opportunities and develop fact‑based recommendations.
- Track and manage modular/planogram changes and execute flawless item onboarding, transitions, and resets.
- Present compelling program proposals, product demonstrations, and private label innovation opportunities.
- Partner with Demand Planning to deliver accurate forecasts and ensure high service levels.
- Achieve and exceed sales targets, profitability goals, and account growth objectives.
- Create and present materials, including demonstration of product samples, that communicate our ideas and recommendations in a clear and decisive manner
- Understand and communicate trends or opportunities that yield positive comp opportunities at
retail
EXPERIENCE AND QUALIFICATIONS:
- Bachelor’s Degree or commensurate education/degree experience
- 5 years sales and/or trade experience, preferably associated with The Home Depot.
- Excellent problem solving, negotiation, and closing skills
- High initiative, strong follow-through with an analytical mindset
- Self-motivated with a strong work ethic and exceptional drive for results
- Ability to lead cross functional teams and manage complex projects in a fast paced environment.
- Outstanding interpersonal and communication skills. Highly collaborative team player.
- Advanced skills in Microsoft Office (Word, Excel, and Power Point)