Membership Services Coordinator

Company Description

The Greater Wyoming Valley Area YMCA is a leading nonprofit committed to youth development, healthy living, and social responsibility. Located in Luzerne County, Pennsylvania, the YMCA serves the local community with impactful programs that promote wellness, learning, and inclusive growth. Through its dedicated services, the organization supports individuals and families in achieving their full potential. Joining their team means contributing to meaningful work that makes a difference in people's lives.

Role Description

This is a full-time, on-site role for a Membership Services Coordinator based in Hazleton, PA. The Membership Services Coordinator will manage daily administrative tasks, provide exceptional customer service to members, and assist with event planning. Additional responsibilities include supporting the coordination of membership-related activities and fostering a welcoming environment for all YMCA members.

Qualifications

• Strong interpersonal and communication skills to effectively interact with members and staff
• Customer service skills to provide a positive and supportive experience for members
• Administrative assistance skills to manage scheduling, record-keeping, and general operational tasks
• Event planning experience to organize and support membership-related events and activities
• Ability to multitask, prioritize responsibilities, and demonstrate organizational efficiency
• Proficiency with standard office software; experience with member management systems is a plus
• A commitment to the mission and values of the YMCA

Position Summary:

We are looking for a dependable leader who is excited by the prospect of helping develop and lead our Member Engagement staff. This position will serve on an engaging and dynamic team, playing a key role in ensuring that the daily operations of the member engagement department are running smoothly, supporting the hiring, training, and scheduling of the member engagement team of staff and volunteers and assisting in leading staff meetings. Support staff in building strong relationships with members; and connect members with programs and activities that will help them achieve their goals. Be creative in internal marketing strategies and supporting engagement on social media. Must have availability to work early mornings, evenings, and- or weekends when needed.

You'll be a great fit for the Y if you:

Thrive on working in a collaborative environment.

Are very adaptable.

Have high ownership and a strong work ethic.

Are a great problem solver who can think on your feet.

Truly enjoy being of service to people.

Like being part of a team that cares about one another as people and enjoy working together.

Want to know that the work you do contributes to building a better, stronger community for all.

Essential Functions:

1. Recruits, hires with the Directors support, trains, evaluates and supervises assigned staff.

2. Provide exceptional customer service by exceeding member expectations. Consistently greet every person who enters the YMCA (by name, if known) and recognize all members and guests when they leave.

3. Engage in active listening with members and program participants in order to build

relationships, understand an individual's goals and interests and take the initiative to ensure the member has a positive experience.

4. Provide accurate information about membership and programs.

5. Help prospects and members experience the YMCA by introducing them to other employees and members. Be a “Relationship Builder” for the YMCA.

6. Be familiar with the mission statement and core values of the YMCA. Model the core values while working and communicating with other staff members.

7. Actively listen, reflect and respond to customer questions and concerns in a caring manner. When the opportunity presents itself, go above and beyond to resolve the situation immediately.

YMCA Competencies (Cause Driven Leader)

Values: Strengthens the Y’s culture by demonstrating the values of the Y - honesty, caring, respect, and responsibility - in every aspect of work.

Inclusion: Models cultural competence and supports diversity, effectively working with people of different backgrounds, abilities, opinions, and perceptions.

Develop Self and Others: Demonstrates teamwork and personal accountability, seeking and providing feedback, coaching, and resources for development.

Quality Results: Takes the initiative and holds self and others accountable to meet or exceed quantitative and qualitative goals relating to people (employees and members), philanthropy, finance and volunteerism.

Change Capacity: Facilitates change, seeks opportunities in the change process, models adaptability, and leads transition in support of the Y’s mission.

Inspire Others: Promotes creativity, generates excitement, and rewards risk-taking

Requirements:

1. Two or more years of relevant work experience (Sales, Retail, Reception, Customer Service, etc.)

2. Two years previous supervisory experience in customer service required.

3. High School Diploma or equivalent

4. Excellent personal computer skills and experience with standard business software.

5. Certification in CPR, and First Aid, or acquire within 90 days of hire.

6. Must obtain Child Abuse, State Police clearance and fingerprinting for employment.

7. Must have the ability to make sound, independent decisions.

8. Experience working in diverse communities is preferred.

9. Ability to relate effectively to diverse groups of people from all social and economic

segments of the community.

Our Mission

Building a community where all people, especially the young, are encouraged to develop their fullest potential in spirit, mind, and body.

GWVA YMCA Core Values

Respect

Responsibility

Honesty

Caring

Passion for Excellence

Job Type: Full-time

Pay Rate:

$15.50 - $17.50 p/h

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Nights as needed
• Weekends as needed

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Hazleton, P.A: 18201 (Required)

Ability to Relocate:

Work Location: In person

Job Type: Full-time

Benefits:

• 403(b)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person