What are the responsibilities and job description for the Part Time Direct Care Supervisor (2nd Shift) position at Greater Westfield Committee for the Homeless?
Part-Time Direct Care 2nd Shift Supervisor
Greater Westfield Committee for the Homeless, Inc. – Samaritan Inn
Location: Westfield, MA
Pay: $24.00–$26.00 per hour
Job Type: Part-Time | 16–24 Hours Weekly
Shift: Evening Shift | Every Other Weekend Required
Position Overview
The Greater Westfield Committee for the Homeless, Inc. is seeking an experienced Part-Time Direct Care 2nd Shift Supervisor to provide leadership and operational oversight during evening hours at the Samaritan Inn.
The 2nd Shift Supervisor serves as the on-site leader during assigned shifts and is responsible for supervising Direct Care Counselors, coordinating evening shelter operations, responding to guest and staff concerns, and ensuring a safe, respectful, and structured environment.
We are seeking a dependable and confident leader who is comfortable supervising staff, making decisions, addressing challenging situations, and working directly with individuals experiencing homelessness.
Schedule
- Part-time, approximately 16–24 hours per week.
- Regularly scheduled shifts totaling approximately 16 hours weekly, with additional hours based on operational needs.
- Primarily 4:00 PM–12:00 AM.
- Every other weekend (Saturday and Sunday) required.
- Rotating weekday shifts to complement existing supervisory coverage.
- Holiday availability based on the assigned rotating schedule.
- Additional flexibility may be required for meetings, training, staff absences, emergencies, and operational needs.
The Samaritan Inn operates 24 hours a day, 365 days a year.
Key Responsibilities
- Provide direct supervision and leadership to Direct Care Counselors.
- Assign staff responsibilities and monitor completion of required duties.
- Provide coaching, guidance, and support to staff throughout the shift.
- Address staff performance or conduct concerns and communicate significant issues to program leadership.
- Oversee evening shelter operations, including guest admissions, meals, chores, showers, laundry, storage access, and guest accountability.
- Ensure shelter policies, procedures, and expectations are consistently followed.
- Respond to behavioral concerns, conflicts, emergencies, and other situations that arise during the shift.
- Utilize appropriate crisis intervention, conflict-resolution, and de-escalation techniques.
- Conduct and monitor required building and safety rounds.
- Ensure accurate completion of shift logs, incident reports, and other required documentation.
- Communicate important information to overnight staff and agency leadership.
- Assist with the orientation, training, and development of Direct Care Counselors.
- Maintain professional boundaries and promote a respectful, trauma-informed environment for guests and staff.
Required Qualifications
- High school diploma or equivalent.
- Previous supervisory experience is required.
- Demonstrated experience supervising or directing staff, delegating responsibilities, providing employee guidance, and making operational decisions.
- Strong leadership, communication, organizational, and decision-making skills.
- Ability to effectively manage conflict and challenging situations.
- Ability to work independently and exercise sound judgment.
- Ability to work a rotating evening schedule, including every other weekend.
Preferred Qualifications
- Two or more years of experience in a shelter, residential program, behavioral health, human services, or similar setting.
- Associate's degree in Human Services or a related field.
- Experience working with individuals experiencing homelessness, behavioral health challenges, substance use disorders, or other complex needs.
- Experience with crisis intervention and de-escalation.
Compensation & Scheduling
Pay: $24.00–$26.00 per hour
This is a part-time, non-exempt position scheduled for approximately 16–24 hours weekly. The position includes regularly scheduled supervisory shifts, with additional hours available based on staffing and operational needs.
Every other weekend is required. Holiday availability and schedule flexibility may be necessary.
Holiday compensation and applicable benefits will be administered in accordance with organizational policies and applicable law.
Work Environment
This position works primarily within an emergency shelter environment and requires regular interaction with individuals experiencing homelessness. The Supervisor must be comfortable responding to behavioral, safety, medical, and other unexpected situations while maintaining professionalism and sound judgment.
The position requires regular movement throughout the facility, including conducting building and safety rounds.
Ideal Candidate
The ideal candidate is a reliable and experienced supervisor who can balance staff leadership with hands-on shelter operations. The successful candidate will lead by example, maintain accountability, communicate effectively, and create a consistent and professional environment for both staff and guests.
Greater Westfield Committee for the Homeless, Inc. is an Equal Opportunity Employer.
Work Location: In person
Pay: $24.00 - $26.00 per hour
Expected hours: 16.0 – 24.0 per week
Work Location: In person
Salary : $24 - $26