Payments Services Manager

What's in it for you?!

• Growth & Development:
  • Ongoing training and coaching to expand your skill set and career potential.
  • Exposure to cross-functional projects and strategic initiatives that shape the future of our organization.
  • Opportunities for leadership development and internal career advancement.
• Dynamic & Impactful Work Environment:
  • A collaborative workplace where your ideas and expertise help drive innovation and efficiency.
  • Be part of a growing organization that values continuous improvement and fresh perspectives.
  • Engage in meaningful work that directly supports our mission and enhances the member experience.
• Full Benefits Package - Enjoy competitive benefits that include:
  • Choices of Medical, Dental, Vision, Life and AD&D Insurance.
  • Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer time annually to give back to your community.
  • Monthly accruals of vacation and sick time, plus several paid holidays.
  • 401k plan with up to 7% employer match to help you secure your future.?
  • Tuition reimbursement for continued education and personal growth.
  • Access to our HQ fitness center and studio.
• Supportive & Engaging Workplace Culture:
  • A team-oriented environment where collaboration and innovation thrive.
  • Recognition programs that celebrate achievements and contributions.
  • Regular team-building activities, fun office events, and frequent potlucks.

The Basics of a Payments Services Manager:

• Full-Time, Exempt
• Schedule: Monday - Friday from 8:00 am to 5:00 pm
• Hybrid Position - After the initial training period, a hybrid work model will become an option. You will be requested to work 3 days on-site and 2 days remote.
• Location: Headquarters - Austin, TX

About the Role
We’re looking for a dynamic and detail-driven Payments Services Manager to lead and elevate our money movement operations. In this role, you’ll oversee ACH, wire transfers, and emerging payment channels while driving innovation, compliance, and operational excellence. You’ll play a key role in shaping the future of payments—enhancing member experience, minimizing risk, and optimizing performance across platforms.

What We’re Looking For

• A strategic and hands-on leader with deep expertise in ACH, wire transfers, and electronic payment systems
• Strong knowledge of NACHA rules, federal regulations (Reg E, Reg CC, UCC 4A), and risk management practices
• Proven ability to lead teams, manage escalations, and foster a culture of accountability and continuous improvement
• Analytical mindset with a passion for process optimization, automation, and innovation
• Excellent communicator who thrives in cross-functional collaboration
• Ability to manage competing priorities in a fast-paced, evolving environment

What’s In It For You

• Opportunity to lead critical payment operations in a forward-thinking financial institution
• Exposure to cutting-edge payment technologies (RTP, FedNow, and beyond)
• A collaborative environment that values innovation, leadership, and growth
• The chance to make a direct impact on member experience and operational excellence
• Professional development and career advancement opportunities

Key Responsibilities

• Oversee end-to-end processing of ACH, wire transfers, and electronic payment channels, including exceptions and escalations
• Lead payment platform operations, enhancements, and vendor relationships
• Drive process improvements, automation initiatives, and system upgrades
• Monitor and report on KPIs such as transaction volume, processing times, and error rates
• Ensure operational readiness and integration of new payment solutions (e.g., RTP, FedNow)
• Manage vendor partnerships, incident escalations, and service performance
• Develop and maintain policies, procedures, and compliance standards
• Lead and develop a high-performing team, including hiring, coaching, and performance management

Other Duties

• Support business continuity and disaster recovery planning for payment operations
• Respond to member and internal inquiries, including escalations and complaints
• Partner with internal audit and compliance teams during reviews and examinations
• Complete required training, including BSA/AML compliance
• Perform additional duties as assigned

Must Haves as a Payments Service Manager:

• Skills include:
  • Strong expertise in payment systems (ACH, wires, electronic payments)
  • In-depth understanding of NACHA rules, regulatory compliance, and risk management
  • Proficiency with payment platforms, financial systems, and Microsoft Office
  • Excellent analytical, problem-solving, leadership, and communication skills
  • Working knowledge of applicable laws and regulations
  • Demonstrated ability to collaborate across teams and drive results

Experience:

• • 5 years in payment operations (ACH, wires, electronic payments)
  • 2 years of leadership or people management experience

Education:

• • High School diploma or equivalent

Nice to Haves as a Payments Services Manager:

• • AAP (Accredited ACH Professional) certification
  • Bachelor’s degree

Due to the high volume of applications, we are unable to accept calls or status inquiries. All candidates will be notified of their status as applications are reviewed for further consideration. We truly appreciate the time you took to apply and are excited that you are considering a career with us.