What's in it for you?!

• Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career. 

• Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry. 

• Full Benefits Package - Enjoy competitive benefits that include:

  • Choices of Medical, Dental, Vision, Life and AD&D Insurance.
  • Optional Critical Illness, Accident, and Hospital Indemnity Benefits.
  • 16 hours of paid volunteer time annually to give back to your community. 
  • Monthly accruals of vacation and sick time and several paid holidays to recharge and spend time with loved ones. 
  • 401k plan with up to 7% employer match to help you secure your future.? 
  • Tuition reimbursement for continued education and personal growth. 
    

   

• Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.  

• Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key—whether it’s enjoying endless coffee or participating in our frequent potlucks. 
  

The Basics of a Quality Assurance Specialist I

• Status: Full-Time, Non-Exempt
• Work Arrangement: Hybrid (onsite during training; hybrid schedule determined with manager after successful onboarding)
• Location: HQ (12544 Riata Vista Cir, Austin, TX 78727) or Bryan/College Station
• Schedule: Monday – Friday, standard business hours with occasional flexibility based on business needs.

What you'll do as a Quality Assurance Specialist I

In this role, you'll play a critical part in delivering a seamless lending experience by ensuring consumer loan documentation is accurate, complete, and compliant. Your attention to detail and commitment to quality will help expedite the lending process while providing exceptional service to our members and internal partners.

Duties and Responsibilities: 

• Loan Documentation & Quality Assurance: Prepare, review, and process consumer loan documents to ensure accuracy, completeness, and compliance with underwriting guidelines and regulatory requirements.
• Member & Internal Support: Provide exceptional service by answering questions and supporting members, vendors, and internal departments through multiple communication channels.
• Loan Processing: Manage an assigned loan queue efficiently while consistently meeting departmental Service Level Agreements (SLAs).
• Collateral Administration: Ensure liens are properly perfected and released on all collateralized loans while maintaining accurate documentation.
• Loan Operations Support: Assist Loan Officers by gathering member information, entering loan data, processing title work, resolving incomplete files, and handling paid loan documentation.
• Compliance: Obtain Nationwide Mortgage Licensing System (NMLS) certification (for applicable Real Estate Lending roles) within three months of hire. Maintain compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Due Diligence procedures, and complete all required compliance and professional development training.
• Perform other duties as assigned.