Real Estate Closer & Loan Servicing Specialist

About Greater Springfield Credit Union

Serving our community since 1927, Greater Springfield Credit Union is committed to providing personalized financial services and building lasting relationships with our members. We take pride in our member-first approach, our commitment to financial well-being, and our dedication to delivering exceptional service.

We are seeking an experienced, detail-oriented Real Estate Closer & Loan Servicing Specialist to join our lending team and support our growing residential mortgage and home equity lending operations.

Essential Duties and Responsibilities

The Real Estate Closer & Loan Servicing Specialist is primarily responsible for coordinating and preparing residential mortgage and home equity loan closings, ensuring accuracy, regulatory compliance, and a positive member experience throughout the closing process.

This position works closely with borrowers, attorneys, title companies, real estate professionals, and internal departments to facilitate timely and accurate loan closings. In a dual role, the specialist will also perform servicing of existing real estate and consumer loans, along with funding and post-closing operations, as part of their primary duties.

The ideal candidate will possess a strong understanding of residential mortgage closing procedures, TRID requirements, and loan documentation, along with the ability to manage multiple deadlines in a fast-paced financial services environment.

Mortgage Closing Operations – Primary Responsibilities

Prepare, review, and coordinate Closing Disclosures, settlement statements, and required closing documentation for residential first mortgages and home equity loans.

Ensure closing documentation complies with applicable federal and state lending regulations, including TRID requirements where applicable, and Credit Union policies.

Review loan files to verify that required documentation, underwriting conditions, and closing requirements have been satisfied.

Coordinate loan closings with borrowers, attorneys, title companies, real estate professionals, and internal lending personnel.

Review title commitments, insurance documentation, property tax information, payoff statements, and other closing-related documents for completeness and accuracy.

Verify closing figures, fees, disbursement amounts, and funding requirements prior to settlement.

Identify and resolve documentation discrepancies or outstanding closing conditions to prevent unnecessary delays.

Maintain accurate loan information and documentation within the loan origination system.

Monitor closing timelines and communicate updates to all appropriate parties.

Ensure closing packages are complete and properly documented for post-closing review and servicing.

Provide professional, timely, and responsive service to members throughout the closing process.

Loan Servicing & Funding – Secondary Responsibilities

Perform loan servicing operations for both real estate (residential mortgage and home equity) and consumer loans as part of the position's dual role.

Assist with boarding newly closed real estate loans onto the Credit Union's core processing system.

Review loan funding calculations, wire instructions, and disbursement documentation for accuracy.

Assist with loan funding, payoff processing, and related disbursements in accordance with established procedures and internal controls.

Coordinate funding activities with attorneys, settlement agents, title companies, and accounting personnel.

Assist with post-closing documentation reviews, outstanding document tracking, and exception resolution.

Support real estate and consumer loan servicing activities, including account maintenance, documentation updates, and member inquiries as assigned.

Assist with internal audits, regulatory examinations, quality control reviews, and compliance-related requests.

Cross-train in related lending functions to support departmental operations and business continuity.

Perform additional duties as assigned to support the Credit Union's lending operations.

Required Qualifications

High school diploma or equivalent.

Minimum of two plus years of experience in mortgage closing, residential lending, or related loan operations.

Working knowledge of residential mortgage closing procedures, loan documentation, and applicable lending regulations.

Familiarity with TRID requirements and Closing Disclosure preparation.

Strong attention to detail, accuracy, and analytical skills.

Excellent organizational and time management abilities, with the capacity to meet competing deadlines.

Strong written and verbal communication skills.

Ability to work independently while collaborating effectively with internal departments and external business partners.

Proficiency in Microsoft Office applications and the ability to learn financial institution software.

Ability to maintain confidentiality, adhere to regulatory requirements, and provide exceptional service to members

Preferred Qualifications

Experience with the Encompass Loan Origination System (LOS).

Experience preparing and coordinating first mortgage and home equity loan closings.

Previous employment with a credit union, community bank, or mortgage lending institution.

Familiarity with mortgage funding, servicing, loan boarding, and post-closing procedures.

Knowledge of Massachusetts residential real estate lending practices.

Experience working with attorneys, settlement agents, title companies, and other real estate professionals.

Associates Degree Preferred

What We're Looking For

We are seeking a dependable, organized, and member-focused professional who takes pride in accuracy and delivering quality work.

The successful candidate will demonstrate sound judgment, strong problem-solving abilities, and the flexibility to adapt to changing operational needs. This individual must be comfortable managing multiple transactions, communicating with various stakeholders, and contributing to a collaborative lending environment.

Maintain accuracy and attention to detail when reviewing loan documentation and financial transactions.

Manage multiple assignments and meet established deadlines.

Communicate professionally and effectively with members, coworkers, and external business partners.

Exercise sound judgment and maintain confidentiality when handling sensitive information.

Follow established policies, procedures, and applicable regulatory requirements.

Physical Requirements

This position primarily involves sedentary office work, including prolonged computer use, sitting, standing, and occasional movement throughout the workplace. The employee may occasionally be required to lift or move materials weighing up to 10 pounds and operate standard office equipment.

Reasonable accommodation may be provided to qualified individuals with disabilities to perform the essential functions of the position.

Working Conditions

Work is generally performed in a professional. This position offers hybrid work arrangement, subject to departmental needs, management approval, and the Credit Union's remote work policies.

Occasional schedule adjustments, additional hours, or onsite attendance may be required to meet closing deadlines and operational needs.

Pay: $25.00 - $30.00 per hour

Expected hours: 37.5 per week

Benefits:

401(k)

Dental insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Work Location: In person