Vice President of Membership and Business Development

The Vice President of Membership and Business Development is the “Salesperson in Chief” for the largest business association in the San Antonio area.  The successful candidate will creatively develop, implement and manage programs related to membership attraction and retention to include close interaction and collaboration with business and community leaders, Chamber members and fellow Chamber executives and staff. The individual will actively promote Chamber benefits, services and involvement opportunities to sustain a healthy membership base and grow membership and non-dues revenue sources to implement the Chamber’s mission and program of work.  This VP will be responsible for meeting Membership number and revenue goals, directing a team of salespeople, evaluating their performance and working collaboratively with the membership and Chamber staff.

Essential Duties:

• Develop and lead membership programs to ensure Chamber recruiting and retention goals are met or exceeded.
• Adopt SPIN sales model through the Holman System, instruct and coach membership team on methodology requirements
• Keep Membership programs fresh and exciting—provide new ideas and improve on current programs to both attract and retain members
• Manage and adapt programs based on Membership Dues revenue progress, including new members, increases, decreases, cancellations and renewing members.
• Develop and grow relationships with both member and non-member business leaders.
• Creatively develop, manage and maintain non-dues revenue streams  including membership networking events and other programs and services.
• Motivate and inspire the membership sales team to ensure optimum program success and efficiency
• Work closely and collaboratively with fellow VPs and staff to maximize utility of all Chamber programs, in particular our advocacy efforts and their impact on business to drive greater membership growth
• Develop thorough understanding of Chamber membership database to the point of being able to train others on its uses and functions
• Oversee the Chamber Ambassador volunteer program and member benefit programs (Office Depot, Infintech, etc.),
• Actively represent and attend all major Chamber events, appropriate community functions, other Chamber events and stakeholder meetings
• Meet scheduled timelines and deadlines with excellent quality work

Decision Responsibilities:

• Creatively develop and produce membership events and manage respective budgets
• Create inspiring communications for department level events
• Proactively provide thoughtful Membership Dept. content for website, newsletter, emails and print material
• Work hand in hand with the outsourced CPA firm and EVP to develop annual Membership revenue goals

Education Requirements:

    Minimum:

• BA/BS degree in business, public administration, marketing or a related field

   Desired: 

• Masters Degree

Previous Experience Requirements:

• Minimum 5 years experience in non-profit membership development and/or fundraising and/or significant successful corporate sales experience
• Experience working with and leading volunteers and internal team members
• Knowledge of Financial reporting systems.
• CRM administration and report generation

Skills & Abilities (including High Performance Team):

• Creative and successful membership generation
• CRM/Database management and implementation
• Effective oral and written communication
• Interpersonal relationship and team work
• Planning, organizing, and time management
• Microsoft Office Suites, Outlook and Internet
• Ability to read and analyze financial reports

Physical Requirements:

• Must be able to walk, stand and work for extended hours
• Must have reliable transportation
• Must have flexibility for attending or responding to early morning and late-night meetings and inquiries