Safety Liaison (SL)

POSITION SUMMARY:

CFH is looking for qualified Safety Liaison. Under the supervision of the Site Manager, the SL will ensure the provision of personal and physical safety for all who live and work in the community called Center for H.O.P.E. They will maintain order and monitor the comings and goings of community members (participants) while using state-of-the-surveillance tools to assist in the day-to-day operations of the facility. Additionally, they will function as an advocate, community organizer and customer services representative for CFH along with addressing the daily living needs of the community members. All Safety Liaisons must remain at their assigned location until a relief reports to work.

PRIMARY RESPONSIBILITIES:

• Clock in and out (punch in and out) utilizing the ADP systems. All punch in and outs must indicate report times, lunch times and all time off requests;
• Monitor the front door and lobby area along with welcoming/greeting community members, visitors and new intakes;
• Receive intake documentation such as POS’s, Declaration of Homelessness and complete all internal paperwork for new intakes;
• Conduct pat-downs and search the personal belongings of community members as they enter the Center via the wand, etc.;
• Ensure that all visitors sign in and out via the visitor’s log book;
• Escort visitors and new intakes to the appropriate internal parties;
• Answer incoming calls and direct the calls to appropriate Service and/or Management Team members;
• Report unsafe conditions and community member’s safety concerns to Director of Operations via the Maintenance Request Form;
• Receive and send documents along with distributing memos and information to community members;
• Accept, sign-off on and confirm packages and deliveries from various parcel services, regular mail and other similar service providers;
• Collect, document and make available medication, where appropriate;
• Make accurate entries in the daily log book, including elevator log book and daily log sheets;
• Move throughout the Center to ensure safety/security of all and open/close TV rooms and showers;
• Serve as an advocate and assist and escort community members to appointments, where appropriate;
• Distribute linen and toiletries and make along cleaning supplies to assist community members with chores;
• Make resources available i.e. SEPTA schedules, program activities, etc.
• Monitor community members while in the Brotherly Love Cafe;
• Deliver late plates to community members who miss dinner due to evening obligations;
• Document and complete shift and incident reports while with creating and monitoring the bed sheet;
• Utilize web-based platforms such as Outlook, to send/receive emails, complete internal documents and reports such as incident and shift reports;
• Address emergency situations, including but not limited to, medical, fights, contraband, etc.;
• Conduct locker and room searches and bag and tag, where appropriate;
• Complete regular perimeter checks every 30 minutes daily.
• Support SM and LSL in conducting fire and shelter-in-place drills;
• Attend internal and external community events, activities, meetings, workshops and training;
• Maintain the sanitation and cleanliness of the all SL stations, including the lobby;
• Work along with other support team members to maintain the safety, sanitation and cleanliness of building and garage;
• Remain at your post until your relief is present along with providing a verbal shift report; along with transferring Center keys;
• Other duties as assigned.

KNOWLEDGE AND SKILLS:

• Must be a trained security professional;
• Must have basic computing skills;
• Must be able to lift 75 lbs.;
• Must have strong interpersonal and customer service skills;
• Must be flexible and able to quickly adapt to changing situations;
• Must have the ability to work independently and as a member of a team;
• Must take initiative and identify opportunities for process improvements.

EDUCATION AND WORK EXPERIENCE:

• High School Diploma or GED required with at least 2 years’ experience providing professional security, customer service, community organizing, hospitality, or advocacy along with a working knowledge of the homeless, addicted and behavioral health population. 
• Valid driver’s license preferred. 

Salary commensurate with experience, plus benefits package.

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check, PA Child Abuse Clearance, FBI fingerprint, and drug/alcohol screen.