Salesforce Administrator

Company Overview

Greater New York Hospital Association (GNYHA) is a trade association located in New York City representing more than 200 hospitals, health systems, and continuing care facilities in New York State, New Jersey, Connecticut, and Rhode Island.

GNYHA is a dynamic, constantly evolving center for health care advocacy and expertise, but our core mission—helping hospitals deliver the finest patient care in the most cost-effective way—never changes. GNYHA’s advocacy takes many forms, from representing our members’ interest at the Federal and State governments to working alongside them to improve quality and patient safety.

Job Summary

Reporting to the Vice President of IT, the Salesforce Administrator will support GNYHA’s workforce by overseeing and enhancing the organization’s new Salesforce platform and GNYHA’s goal of tracking, managing, and measuring interactions with its membership. This role works with staff across departments to maintain system reliability, implement updates, and provide support that ensures Salesforce is a useful and dependable tool for daily operations.

Responsibilities:

• Serve as the primary system administrator for Salesforce environment.
• Configure, build, test, deploy, and document customizations including fields, objects, workflows, and automation.
• Develop and maintain reports and dashboards to support data-driven decision making that advances GNYHA member advocacy efforts.
• Meet with stakeholders of all levels and departments to gather business requirements, design solutions, and deliver high-quality system enhancements.
• Analyze and evaluate current business processes to recommend and implement Salesforce-driven improvements.
• Oversee user and license management, including creating new user accounts, assigning roles and permissions, and onboarding and training users.
• Provide technical support and troubleshooting for user issues, system errors, and integrations with third-party applications.
• Maintain up-to-date knowledge of Salesforce releases, features, and best practices for data quality, security, and compliance in accordance with internal protocols.

Required Qualifications:

• Bachelor’s degree in computer science, information systems, or related field.
• At least one year of professional experience as a Salesforce administrator or in a similar technical role.
• Strong understanding of Salesforce configuration, security, workflows, and reporting.
• Strong knowledge of Microsoft Windows, Office 365, and common business productivity applications
• Excellent verbal communication skills, including the ability to convey complex technical information to non-technical audiences.
• Excellent written communication skills, including the ability to maintain comprehensive documentation.
• Strong interpersonal skills and relationship management, with the ability to interact and collaborate effectively across all organizational levels
• Exceptional organizational and problem-solving skills, including attention to detail and accuracy and the ability to prioritize effectively and recognize when to follow-up or escalate issues.
• Ability to work independently and collaboratively while managing multiple concurrent projects and competing priorities in a fast-paced environment.

Preferred Qualifications:

• Salesforce Administrator certification (ADM-201).
• Familiarity with technical concepts such as data modeling, APIs, or programming.

Salary Range: $80,000 – $90,000

The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining exact compensation, several factors may be considered as applicable (e.g., years of relevant experience, education, skills, budget, and internal equity).

Benefits and Perks: Comprehensive benefits package and perks including, but not limited to:

• Defined contribution 401(k) plan with non-elective employer contribution
• Paid parental leave
• Health/vision insurance, including options with employer-subsidized health savings account
• Generous paid time off that increases over time and holidays including one annual floating holiday
• Dental insurance
• Company-paid life insurance
• Health advocacy and employee assistance program
• Fully sponsored membership in healthcare professional society
• Tuition reimbursement program
• Employee discount programs
• Commuter benefits program
• Casual dress code

Work Schedule: A hybrid model with the expectation to work physically in our office Tuesdays and Wednesdays as mandatory in-office days with a third in-office day at your discretion, in coordination with your supervisor and in accordance with the business needs of your department. This schedule may be subject to change in GNYHA’s sole discretion. This is a full-time position.

To be considered, applicants must submit a cover letter with their application. If you require reasonable accommodation to complete a job application, pre-employment testing, job interview or to otherwise participate in the hiring process, please contact GNYHA at recruiting@gnyha.org.