SMALL BUSINESS SUPPORT SPECIALIST

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater.

To Do This, We Practice C.A.R.E. With Our Values

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.
  
  

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you!

About The Position

The Small Business Support Specialist is responsible for providing high-quality service and operational support to small business members and internal teams. This role focuses on assisting business members with their financial needs, including account management, transactional functions, and product inquiries. The specialist also supports front-line staff by delivering expertise in small business banking products, ensuring seamless service delivery and adherence to regulatory requirements. Through proactive relationship management, this position helps drive small business member retention, deepen product penetration, and enhance the overall banking experience.

What You'll Be Doing

• Assist small business members with account management.
• Provide accurate and timely responses to member inquiries related to small business banking products, services, and account maintenance.
• Ensure all transactions are conducted efficiently, securely, and in compliance with credit union policies and regulatory requirements.
• Identify opportunities to cross-sell small business banking products, including business checking, savings, treasury management, and lending referral solutions.
• Educate members on financial solutions that align with their business needs to increase product utilization and deepen relationships.
• Support front-line staff by providing product expertise and guidance on how to effectively position small business services to members.
• Assist internal teams in resolving small business account issues and ensuring smooth operational workflows.
• Maintain compliance with all policies, procedures, and regulatory standards related to business banking operations.
• Ensure accurate documentation and record-keeping to support risk management and audit processes.
• Develop and maintain strong relationships with small business members by providing proactive support and personalized service.
• Act as a liaison between small business members and internal departments to facilitate seamless service delivery.
• Support ongoing initiatives to improve the member experience, enhance efficiency, and optimize business banking processes.
  
  

Qualifications

• 2 years experience in banking, financial services, or customer support, preferably with small business accounts
• Knowledge of small business banking products, services, and regulatory compliance.
• Strong communication, problem-solving, and relationship management skills.
• Ability to identify cross-sell opportunities and educate members on financial solutions.
• Strong attention to detail, organization, and ability to work collaboratively.
  
  

Skills & Competencies

• Sales & relationship development
• Sales & product expertise
• Problem solving & collaboration
• Operational accuracy & compliance
  
  

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 20 pounds.
  
  

Location and Travel Requirements

The Small Business Support Specialist position can be located in Reno or Carson City

Greater Nevada Credit Union's Reno Operations Center location: 9790 Gateway Drive, Reno, NV 89521 United States

Greater Nevada Credit Union's Eagle Station Location: 451 Eagle Station Lane, Carson City, NV 89701 United States

Compensation & Benefits

• $48,000.00 - $67,000.00 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts
  
  

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.