What are the responsibilities and job description for the Member Service Specialist position at Greater Midland Community Centers?
The Position
The Member Service Specialist is a front-line staff member who is responsible for delivering professional, member centered customer service to all members, guests and program participants.
Major Job Responsibilities
- Provide friendly, courteous, prompt and professional service to all guests within the facility.
- Inform guests about, and provide accurate information regarding, facility services, programs, schedules, costs, membership, policies and all other current events happening at Greater Midland.
- Accurately complete any required paperwork including, but not limited to, membership applications, activity registrations and time cards.
- Process memberships, program registrations, and take payments for various items/activities.
- Accurately input applicable information into system and reconcile with bank deposit at end of day.
- Deliver superior telephone service by ensuring calls are routed correctly and timely, and answer inquiries effectively.
- Listen and facilitate closure to guests concerns.
- Facilitate and respond to emergency situations via emergency action plans.
- Maintain a clean and organized work environment.
- Embrace and demonstrate the values of Greater Midland.
Qualification Requirements
- Must be 18 years or older
- High school diploma or equivalent GED
- Strong interpersonal skills with ability to multitask in a fast-paced environment
- Basic math and computer skills
- Must be able to pass an ICHAT background check
- CPR/First Aid preferred
- 1-year minimum experience in customer service related work preferred
Physical Requirements
Regular communication and contact with employees and members. Repetitive keyboard activity and sitting or standing at a computer workstation for 4 consecutive hours; bending and stooping for paperwork filing; lifting and/or moving up to 20 pounds may be required of this position.
Why Should You Apply?
- You will have the opportunity to make a lasting impact on families while gaining valuable hands-on experience.
- You will receive on-the-job training!
- A free premier membership at any of our centers with the ability to upgrade to a family membership.
How to Apply: If you believe you are a match for this position, we welcome you to fill out our application by clicking this link: https://form.jotform.com/223343923459157.
More Information About Greater Midland: Greater Midland promotes vitality and builds belonging through recreation, wellness, and social services that encourage lifelong pursuit of learning, personal fulfillment, and good health. We respect differences and promote equality for all, offering programs and services that reflect the community’s needs. Founded in 1919, Greater Midland’s six operating units have grown to include Midland Community Center, Coleman Family Center, Corporate Wellness, Curling Center, North Midland Family Center, and Tennis Center. We employ more than 500 people country-wide and positively impact an estimated 80% of City of Midland residents with 60% of those living in Midland County. Learn more at greatermidland.org.
(Job Code: GM1069)
Job Type: Part-time
Pay: $13.25 per hour
Benefits:
- On-the-job training
- Referral program
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $13