What are the responsibilities and job description for the Meeting & Convention Services Manager position at Greater Miami Convention & Visitors Bureau?
JOB TITLE: Meeting & Convention Services Manager – CONVENTION SALES DEPARTMENT
The Greater Miami Convention & Visitors Bureau (GMCVB) is seeking a top-notch Meeting & Convention Services Manager to join our Convention Sales department.
JOB SUMMARY:
The Meeting and Convention Services Manager is responsible for providing professional planning support and destination services to meeting planners hosting meetings and events in Miami-Dade County. This role serves as a key liaison between clients and local hospitality partners, ensuring a seamless and positive experience before, during and after each event. This position enhances client satisfaction and contributes to repeat business and the overall success of the Greater Miami Convention & Visitors Bureau.
RESPONSIBILITIES:
- Primary contact for meeting planners and convention clients once business is confirmed.
- Provide destination expertise and assistance with logistics such as venue selection, transportation, and local service providers.
- Coordinate pre-convention meetings, site inspections, and city-wide service planning with clients and partners.
- Serve as liaison between clients and local hotels, convention centers, transportation providers, and other community partners.
- Oversee the implementation of citywide convention services, hospitality desks, signage, and local ambassador programs.
- Manage convention marketing support to enhance attendee experience such as custom registration website landing pages, welcome signage at MBCC and Miami International airport.
- Support housing and registration processes in collaboration with partner organizations or third-party providers.
- Build and maintain strong relationships with hotels, venues, local government, and community stakeholders.
- Represent the organization at industry conventions and tradeshows as well as local hospitality meetings and industry events.
- Manage assigned budgets for convention services programs and promotional activities.
- Track service usage, client feedback, and event impact for reporting and ROI analysis.
- Prepare post-event evaluations and contribute to annual goals, metrics, and departmental planning.
- Stay informed on industry trends, competitor destinations, and emerging technologies in meetings and conventions.
- Uphold organizational standards for customer service, inclusion, and sustainability.
- May work on special projects as needed and perform other duties as assigned in support of the company’s mission.
- Collaborate closely with the Sales Department to ensure seamless client satisfaction before, during and after each event.
- Submit biweekly What’s Happening highlights of high visible conventions and events the convention service team is working on.
QUALIFICATIONS:
- Education: Education: Bachelor’s degree in hospitality, Tourism, Event Management, or a related field preferred or equivalent college coursework or an equivalent combination of experience and education.
- Experience: Minimum 5 years’ experience in meetings, conventions, or destination services (preferably with a DMO, CVB, or hotel convention services department. College graduate or equivalent.
- Strong knowledge of the destination’s hospitality community and meeting facilities.
- Excellent organizational, communication, and client service skills.
- Ability to manage multiple projects and deadlines in a collaborative environment.
- Familiarity with CRM systems (e.g., Simpleview), Microsoft Office, and event management tools.
- Work independently but also work successfully within a team.
- Excellent problem-solving skills with the ability to anticipate challenges & rectify issues efficiently, and with diplomacy.
- Detailed oriented with ability to plan and manage complex meetings & events with great accuracy.
- Demonstrates flexibility in the work environment.
- Ability to take direction, prioritize, meet deadlines and handle multiple tasks.
- Leads by example and strong team player.
- Some out-of-state travel required.
- Must have a valid driver’s license, own vehicle and be available for work on nights and weekends on occasion.
- Proficiency in Office 365 Microsoft Suite (Word, Excel, Power Point, Outlook)
BENEFITS:
We offer a comprehensive benefits package including:
- Health
- Dental
- Vision
- LTD
- Life Insurance
- EAP
- Paid Parking
- Sick days
- Vacation days
- 13 Holidays
- Learning & Development
- 401K
- Retirement Plan
ABOUT US:
The Greater Miami Convention & Visitors Bureau is the official, accredited destination sales and marketing organization for Greater Miami and Miami Beach. A global leisure and business destination that delivers culturally rich, diverse, and innovative experiences inspiring boundless passion in visitors and residents alike.
Learn more about us on our website: www.miamiandbeaches.com
MISSION:
To Generate travel demand to Greater Miami and Miami Beach, to maximize economic impact to our community, ensure industry resiliency, and elevate the resident quality of life.
HOW TO APPLY:
Send Resume & Salary Expectations to: employment@GMCVB.com
NO PHONE CALLS PLEASE