What are the responsibilities and job description for the MLS Member Support Specialist position at GREATER METROPOLITAN ASSOCIATION OF?
Join One of Michigan's Largest REALTOR® Associations
The Greater Metropolitan Association of REALTORS® (GMAR) is one of the largest local REALTOR® associations in Michigan, serving thousands of real estate professionals by providing industry-leading MLS services, education, advocacy, and member support.
We're looking for an enthusiastic, technology-minded MLS Member Support Specialist who enjoys helping others, solving problems, and learning new systems. If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in delivering accurate, timely support, we'd love to hear from you.
This position is ideal for someone who enjoys working with people, has strong technical aptitude, and is excited to become an expert on the tools and services our members use every day.
This is a hybrid position. Following the successful completion of onboarding and training, the position includes both in-office and remote work. Some regularly-scheduled evening and weekend remote support is required.
Benefits
We offer a comprehensive benefits package, including:
Medical, Dental, and Vision Insurance
Short-Term and Long-Term Disability Insurance
Life Insurance
401(k)
Paid Time Off
Hybrid work environment
Key Responsibilities
Become a subject matter expert on GMAR's Multiple Listing Service (MLS) platform and SentriLock lockbox system.
Deliver exceptional customer service by assisting members via phone, email, online chat, Microsoft Teams, and remote support.
Troubleshoot MLS, SentriLock, and related technology issues while guiding members through solutions.
Assist and train new members with MLS onboarding and educate members on system features and best practices.
Process SentriLock lockbox orders.
Assist with MLS compliance by reviewing violation reports, communicating with members, and processing corrections as needed.
Manage member support requests through the Zoho Desk ticketing system by creating, updating, and resolving service tickets.
Provide outstanding customer service by assisting members with membership questions, education registration, payments, reinstatements, and account updates.
Assist members with purchases and questions related to the GMAR ToolShop.
Collaborate with colleagues and provide support for special projects and association initiatives as needed.
Qualifications Required
High school diploma or equivalent
Experience in the real estate industry or with Multiple Listing Services (MLS)
Experience providing technical support or software troubleshooting
Familiarity with customer relationship management (CRM) or help desk ticketing systems
Minimum of two years of customer service or sales experience
Strong verbal and written communication skills
Excellent customer service, interpersonal, and active listening skills
Strong organizational, analytical, and problem-solving abilities
Ability to prioritize multiple tasks while maintaining accuracy and attention to detail
Intermediate proficiency with Microsoft Office applications, including Word, Outlook, Excel, Teams, SharePoint, and OneDrive wi
Ability to quickly learn and adapt to new software platforms and technology
Typing speed of at least 45 words per minute
Professional demeanor with the ability to maintain strict confidentiality
What Makes You Successful in This Role
The ideal candidate is someone who:
Enjoys helping people and providing exceptional customer service
Learns new technology quickly and enjoys troubleshooting problems
Communicates professionally and confidently with members and coworkers
Thrives in a collaborative, team-oriented environment
Takes initiative and follows through with a strong sense of urgency
Maintains a positive attitude while managing multiple priorities in a fast-paced workplace
If you're looking for a rewarding opportunity where you can make a meaningful impact while supporting real estate professionals throughout Southeast Michigan, we encourage you to apply!