Supervisory Health System Specialist

The West Los Angeles VA Health Care System is currently recruiting one Supervisory Health System Specialist (Systems Redesign Coordinator) in the Quality Management Service in Los Angeles, California. The incumbent delegates authority as appropriate and holds staff accountable for the performance of the duties associated with organization-wide performance improvement programs, projects, products, under their supervision and management.

Qualifications:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/05/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.


You may qualify based on your experience and/or education as described below:

• Individual Occupational Requirement: The Occupational Series 0671 includes an Individual Occupational Requirement (IOR). Candidates may not hold a position in this series without meeting one of the IOR requirements established by OPM:

1. Undergraduate or graduate education in a major field of study hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. (MUST UPLOAD TRANSCRIPTS)
2. Specialized Experience in Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
3. Successfully completed an agency-sponsored on-the-job training program, it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program.

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:

1. Missions, organizations, programs, and requirements of health care delivery systems;
2. Regulations and standards of various regulatory and credentialing groups; and
3. Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.

Applicants must also possess:

1. Management ability to delegate authority, evaluate and oversee people and programs, recognize and adapt to changing priorities; and
2. Knowledge of the interrelationships and interdependencies among various medical and administrative services and programs.

• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Preferred Experience

• Certification Lean Six Sigma Black Belt Certification obtained through accredited training, proctored examination, and completion of validated improvement projects.
• Led multiple, simultaneous improvement projects in a healthcare environment.
• Training or coaching experience for Green Belts or system redesign teams.
• Experience facilitating Kaizen, RPIWs, or similar workshops.
• Familiarity with VA System Redesign or HRO methodologies.
• Proficiency with analytics tools (Minitab, Excel, Power BI, VA data platforms)

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.


You will be rated on the following Competencies for this position:

• Communication
• Leadership
• Manages and Organizes Information
• Problem Solving
• Systems Integration

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: position is sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Responsibilities:

Duties include but are not limited to the following:

• Define a project scope/goals through a collaborative process with subject matter experts and leadership at the facility, service line, program, and/or unit level.
• Design experiments with process measurement in mind.
• Incorporate recommendations for the resolution of problems identified in studies e.g. eliminating, adding, changing, or rearranging specific procedures, products or services efficiently and/or effectively utilizing resources.
• Plan and conduct studies directed at reducing errors due to cognitive overloading and human-computer interaction failure
• Conduct extensive work in analyzing data and conducting background research on the issue, pulls, isolate and/or manipulate data to identify root causes of a performance issue.
• Develop control plans, communication plans, risk management plans, and through closeout of the project.
• Identify metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled model.
• Develop benchmarks and assign priority level to a potential project based on the needs of the organization and/or direct consultation with executive leadership.
• Initiate appropriate personnel actions and resolve differences between key management officials at the facility.
• Identify various solutions/approaches and prioritize exercises with tools like affinity diagrams, PICK Charts and/or multi-voting.
• Collect baseline information, identify limitations in current systems, and discover potential improvements.
• Deliver training materials and curriculum consisting of advanced practices of project management, statistics, coaching, facilitation and/or leadership.
• Facilitate, coach, and train audiences at all levels of the organizations throughout the life cycle of a performance improvement project.
• Lead a team of subject matter experts, front line staff/leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, and/or other performance improvement disciplines to further define the current state of the process.
• Develop and refine information for comprehensive reports, cost analysis, work measurements, trend analysis, efficiency, effectiveness, productivity and/or tangible benefits.
• Provide instruction to others on Lean Six Sigma, Systems Redesign or other improvement methodology principles and tools through formal classroom instruction or small group mentoring.
• Convert data into numerous formats using advanced statistical models including statistical process control charts, histograms, and pareto charts.
• Identify alternative systems and processes based on Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors.
• Lead a team through development of control strategies to ensure project solutions are sustained after the project lifecycle.
• Align appropriate performance improvement teams and resources, project scopes, value streams, strategic and/or operational plans.

Salary : $124,085