Lead Medical Support Assistant

This position is located at the Sepulveda Ambulatory Care Clinic within the Greater Los Angeles Veterans Administration Healthcare Network in the Care in the Community (CITC) Service. The Lead Medical Support Assistant initiates and carries out a variety of administrative and technical duties in support of CITC

Qualifications:

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education. (1) Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations:
GS-07 Experience: One year of experience equivalent to the [GS-6] grade level.

Knowledge, Skills & Abilities (KSAs): Candidates must demonstrate [all of] the KSAs below:
i. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources.
ii. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting.
iii. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines.
iv. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff.
v. Ability to provide staff development and training.
vi. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics.


Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-07.

Physical Requirements: Sitting, Walking and Standing.

Responsibilities:

Duties include but are not limited to:

• Clerical responsibilities to include: typing, filing, data entry, scheduling appointments and /or consults, tracking patients' appointment status in the community and maintaining spreadsheet to validate data tracking, making follow-up (post-care) calls on a daily basis, completing electronics forms for cost estimate/payment of community medical care by the VA.
• Verifying and updating demographics and insurance information.
• Research and maintains an updated date base of community medical services to assist Veterans with locating medical care in the community.
• Adjust the flow and sequencing of the work to meet team and patient needs.
• Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
• Participates and provides input in problem-solving on operational issues or procedures in team meetings.
• Independently follow-up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
• Directly accountable, and has the knowledge, skills, and ability to serve as an autonomous extension, to the Supervisor of the CITC.
• Monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.
• Acts as liaison between MSA and staff in order to resolve day to day conflicts.
• Monitors daily staffing levels and ensures equal distribution of workload/coverage on a daily basis.
• Collaborates, communicates, set priorities, and organizes the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Provides on-the-job training to new employees and assist AMSA's with difficult and more complexed Consult problems, providing accurate instructions and workable solutions.

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Salary : $61,885