Shorewood Membership Director

POSITION SUMMARY:

Directs all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned full-time and part-time staff.  Develops, plans and implements new procedures and methods to achieve strategic goals.  Localizes association-wide membership initiatives to ensure consistent member experience among all membership centers.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

ESSENTIAL FUNCTIONS:

1. Implements membership strategies that support recruitment of new members and retention of existing members.  Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of belonging and resolves problems to ensure member satisfaction.
2. Recruits, hires, trains, schedules and directs personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments.
4. Ensures membership staff, including the Membership Manager, Reception desk and Building Supervisor staff, has access to all necessary information to answer member inquiries, including, but not limited to; weekly branch updates, facility schedules, program information. 
5. Uses data to plan and execute strategies designed to improve member experience, tour-conversion rates and membership retention rates. 
6. Coordinates localized membership retention and sales initiatives, in line with association-wide membership strategies. 
7. Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
8. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. 
9. Oversee bi-weekly membership draft and collections processes abiding by all practices and procedures in place.
10. Organizes membership events at the Y and represents the YMCA at community events to promote membership and program offerings.  Facilitates requests for donations. 
11. Facilitates the administration of branch scholarship program from application receipt, through review, approval and renewal.
12. Provides timely notice of scholarship award and enters subsidy and membership in Daxko.
13. Provides scholarship renewal reminders to members up for renewal on a monthly basis. 
14. Assists in the marketing and distribution of program and membership information.  Delivers material and/or makes phone calls as assigned. 
15. Provides branch leadership support for the annual fundraising campaign for the advancement of the association.
16. Serves a Leader on Duty (LOD) as assigned.
17. Works flexible schedule, including nights and weekends.
18. Participates in Membership cabinet and staff meetings and other related meetings.
19. Additional responsibilities as appropriate within the scope of the position.

QUALIFICATIONS:

1. Bachelor's degree in related field preferred or equivalent combination of education and experience.
2. Previous supervisory experience in customer service preferred.
3. Excellent personal computer skills and experience with standard business software.
4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
5. CPR and First Aid certifications may be required.

Salary : $48,000 - $54,000