Construction Services Manager

POSITION OVERVIEW

The Construction Services Manager will manage the warranty program, installation of foundation, utilities, and site development. This role provides excellent customer service and quality and timely work surrounding lot preparation and installation of foundations and utilities.

PRIMARY ACCOUNTABILITY

• Foundations and Utilities
• Lot Preparation
• Warranty
• One-year walkthroughs

ESSENTIAL FUNCTIONS

Warranty

• Respond to and resolve all warranty requests. Improve the existing warranty program with a spirit of partnership, education and in a manner that is in line with Habitat’s values.
• Promote and facilitate 1-year walkthroughs.
• Build a network of contractors and handymen to resolve Habitat homeowner warranty requests in a timely manner and in line with our values.
• Fully utilize the BuilderTrend project management and communication software into work-flows.
• Using BuilderTrend, track and communicate trends in warranty claims. Communicate trends to Construction Leadership team as well as the VP of Homeownership & Mortgage Services.
• Meet and work with homeowners as needed to ensure a positive experience.

Foundations and Site Development

·        Using documented to-do's in BuilderTrend, prepare lots for construction by managing contractors. To-do's will include tearing down structures, removing debris as well as clearing and trimming trees.

·        Manage contractors that install foundations and utilities and ensure quality work is completed according to schedule.

·        Perform quality inspections of foundations to ensure the site is ready for the next group of volunteers or contractors to minimize work that will slow down the build or extra expense to change.

·        Deal with any issues that may arise during the site clearing or foundation phase that come up with concerned neighbors.

·        Order and manage the installation of any applicable underground utilities for the home.

·        Maintain regular and organized communication between the field and office staff.

·        Ordering and managing the installation of temporary power poles.

·        Ensuring that site is well prepared for a timely, safe and positive experience for volunteers.

KNOWLEDGE, SKILLS & ABILITIES -

• Strong people-focused project management skills
• Ability to operate a motor vehicle legally and safely
• Demonstrate solid interpersonal, communication and listening skills
• Detail oriented and highly organized
• Familiarity in working with tradespeople.
• Strong stakeholder relationship skills for external partnerships
• Have an entrepreneurial spirit and achieve objectives with minimal supervision
• Driven to push for results with a measured sense of urgency
• Excellent written and verbal communication skills.

EDUCATION, EXPERIENCE, & CREDENTIALS

• Minimum High School Diploma or equivalent required
• At least 3 years of experience in the residential field of construction.
• Technical knowledge of typical warranty claims and solutions.
• Computer literacy, including word-processing, spreadsheet analysis & project management software
• Must be detail-oriented and a problem-solver able to deal with complex situations.
• Valid Driver’s License.

PHYSICAL REQUIREMENT TO PERFORM THIS JOB

• Manual dexterity and visual acuity for computer keyboarding, office equipment use
• Must be able to move about rough terrain at site locations
• Climbing, pushing, shoving moving on occasion
• Ability to lift 50 pounds