Administrative Assistant and Referrals Coordinator

Position Description

The Administrative Assistant is the first point of contact for patients and visitors. This role is essential in supporting the clinic’s daily operations by managing referrals, scheduling appointments, coordinating communication, and assisting with translation needs. The Administrative Assistant ensures smooth front desk operations while fostering a welcoming, patient-centered environment.

Key Responsibilities

· Greet and assist patients, visitors, and volunteers at the front desk.

· Answer and direct phone calls, respond to inquiries, and relay messages promptly.

· Schedule patient appointments and coordinate provider calendars.

· Manage out-of-house referrals, including communication with external providers and follow-up with patients.

· Maintain accurate and confidential patient records and documentation.

· Translate for providers, staff, and patients as needed (verbal and/or written).

· Provide administrative support for clinical and volunteer staff.

· Assist with intake forms, eligibility verification, and registration processes.

· Support daily office operations, including filing, scanning, and data entry.

· Uphold patient confidentiality and clinic policies at all times.

Qualifications

· High school diploma or equivalent required; medical office training preferred.

· Bilingual (English/Spanish or other languages common in the community) required.

· Strong communication and customer service skills.

· Experience in healthcare, medical office, or community service setting preferred.

· Ability to manage multiple tasks in a fast-paced environment.

· Proficiency with computers, scheduling systems, and Microsoft Office/Google Suite.

· Commitment to serving diverse and underserved populations.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 32 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20