Patient Care Coordinator (PCC)

We are a Holistic Psychiatric Practice based in the Northwest part of Houston. We specialize in TBI, depression, anxiety and other mental illnesses. We are dedicated to enriching our patient’s mental health with a holistic life approach, providing unparalleled treatment to our patients.

The Patient Coordinator is the first point of contact for our patients. As such, the Patient Coordinator is integral to shaping the patients’ first impression of the organization. This role requires discretion, good judgment, and a pleasant and professional manner. We are looking for a passionate Patient Care Coordinator that also specializes in insurance verification of benefits and eligibility (VOBE) to join our team. PCC should be customer service oriented to provide a centralized process for the company. Responsibilities of the Patient Care Coordinator/Insurance VOBE Specialist include obtaining accurate benefits, communication with clinics and a high level of customer service. We are looking for a candidate that can display compassion and the ability to address any matter with professionalism and sensitivity. We strive to provide a comfortable environment to employees and patients both. Our motto is “Happy Employees and Happy Patients.”

Job Responsibilities

Answer patient calls, emails and questions, including finding insurance benefits online or by calling the insurance companies.
Discuss cost of service, insurance coverage, and payment options with the patient. Calculate and collect patient responsibility on the day of the appointment.
Confidentially manage patient accounts
Respond to all incoming emails, faxes, and voicemails in a timely manner
Schedule patient appointments and answer any pre-visit questions.
Convey messages to providers in a timely manner
Fax patient lab and imaging orders as needed
Scanning and uploading medical records in EHR
Maintain Patient Forms and Materials under HIPAA guidelines
Maintain a clean office and reception area
Work closely with management to assure smooth patient flow and perform other duties as assigned
Ensure compliance with professional standards & regulatory requirements
Work as a team player to ensure each patient receives the best service possible
Get prior authorizations for medications
Scan documents into patient charts. E-fax patient notes to other providers.
On as needed basis, assist care team with setting goals for quality assurance and best practices
Collaborate with team members to ensure efficiency and strong communication and escalation of issues and/or enhancements
INSURANCE VERIFICATION EXPERIENCE IS REQUIRED: calling insurance companies and verifying the information about deductible, copay, billing etc. is a must for applying for this job.

MEDICAL ASSISTANT background is required.

Knowledge of BILLING EXPERIENCE IS A PLUS.
Self-starter who can work in an unstructured environment, independently or in collaboration with a team
Inherent flexibility in demeanor with a positive can-do attitude and an entrepreneurial spirit
Ability to prioritize and multi-task efficiently while balancing a large work volume
Demonstrated ability to effectively communicate both verbally and written
Possess strong organizational and follow up skills with an ability to work well under pressure
Ability to develop effective working relationships across the organization
1 years of experience in healthcare verification of benefits is MUST
Strong knowledge of Microsoft Excel and Word.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Medical office management: 1 year (Required)

Ability to Commute:

• Houston, TX 77008 (Required)

Ability to Relocate:

• Houston, TX 77008: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20