What are the responsibilities and job description for the Front Desk Receptionist (Part-Time) position at Greater Derry Community Health Services, Inc.?
Location: Derry, New Hampshire
Schedule: Part-time, 20-24 hours per week, Monday through Friday
Pay: $20 to $23 per hour, based on experience
Benefits include three weeks of PTO, paid holidays, retirement match
The Opportunity
Community Health Services is growing, and we're looking for two dependable, organized, and personable Front Office Team Members to join our Derry office.
In this role, you'll support both our community human services program and the behavioral health services we manage in partnership with a local primary care practice. You'll be part of a team that helps patients, clients, providers, and case managers get the information and assistance they need, while keeping daily office operations running smoothly.
This is a great opportunity for someone who enjoys working with people, takes pride in staying organized, and is looking for meaningful work with a consistent weekday schedule and benefits. You'll join an established team at a community-based nonprofit that has been serving the region for more than 35 years.
Responsibilities
- Welcome patients, clients and visitors and connect them with the appropriate person or service
- Answer incoming telephone calls and direct calls and messages accurately
- Schedule and confirm behavioral health appointments
- Check patients and clients in for appointments
- Assist with forms, paperwork and general front office processes
- Collect and accurately record copayments
- Provide case managers and behavioral health providers with timely and accurate messages
- Communicate professionally with patients, clients, providers, staff and community partners
- Maintain accurate information and protect patient and client confidentiality
- Assist with general administrative and front office responsibilities
- Work collaboratively with other front office employees to maintain reliable office coverage
What We Are Looking For
Required
- Strong telephone, customer service and interpersonal skills
- Strong attention to detail
- Ability to record and communicate information accurately
- Ability to manage multiple responsibilities and adjust priorities when needed
- Dependable attendance, punctuality and follow-through
- Good judgment regarding confidentiality and professional boundaries
- Comfort learning scheduling, recordkeeping and general office systems
- Ability to work collaboratively as part of a small office team
Preferred
- Two or more years of office, customer service, patient support or client service experience
- Experience in a medical, behavioral health, human services, nonprofit or other client-facing office
- Experience with appointment scheduling, electronic recordkeeping or medical office systems
Related experience is preferred, but we are also interested in candidates with transferable skills who are reliable, communicate well and are prepared to learn.
Schedule
We are seeking two part-time team members, each working approximately 20–24 hours per week, Monday through Friday.
One position will primarily cover morning shifts, generally between 8:00 AM and 2:00 PM, while the other will primarily cover afternoon shifts, generally between 12:00 PM and 6:00 PM. Specific days and hours will be discussed during the hiring process and established as part of each employee’s regular weekly schedule.
Compensation and Benefits
- $20 to $23 per hour, based on relevant experience
- Three weeks of paid time off
- ·Seven paid holidays
- 403(b) retirement account with a 3% employer match
- Paid training and support while learning the position
About Community Health Services
Community Health Services is a nonprofit organization that helps individuals and families access community resources, financial assistance and ongoing case management support.
We also manage the administrative operations of a behavioral health department within a large primary care practice. Our front office team helps connect patients, clients, case managers and behavioral health providers so that people receive timely, coordinated and respectful service.
Community Health Services is an equal opportunity employer. We welcome applicants with varied professional and life experiences who can contribute to a respectful and supportive workplace.
Pay: $20.00 - $23.00 per hour
Expected hours: 20.0 – 24.0 per week
Benefits:
- 401(k) matching
- Paid time off
- Retirement plan
Application Question(s):
- Which shift would you prefer? Please type:
Morning (8 AM–2 PM)
Afternoon (1 PM–6 PM)
Either Shift
Work Location: In person
Salary : $20 - $23