Transportation Coordinator

GREATER DAYTON REGIONAL TRANSIT AUTHORITY EMPLOYMENT OPPORTUNITY

JOB/POSITION TITLE:

Transportation Coordinator

DEPARTMENT NAME:

Transportation

POSITION SUMMARY:

Under the leadership of the Dispatch & Operations Supervisors, the Transportation Coordinator is responsible for supporting and monitoring various aspects of revenue service operations. The role focuses on maintaining safety, delivering high-quality service, and achieving on-time performance goals. The Transportation Coordinator ensures that necessary resources are allocated to meet service commitments and facilitates effective radio communications to support field operations. This position also provides leadership and upholds performance standards in alignment with the organization’s Strategic Plan.

ESSENTIAL FUNCTIONS:

• Monitor service, investigate and analyze situations which impact or may impact bus service. Communicate information and/or recommendations to appropriate RTA personnel.
• Respond to and assist in the investigation of accidents, incidents, equipment failures, schedule delays, service problems, operator and customer conflicts, complaints, and disputes.
• Provide customer assistance such as issuing system and scheduling information, communicating passenger transport, handling unruly/ill passengers by requesting medical assistance, obtaining law enforcement assistance, or personally and professionally handling situations.
• Support control of radio communications utilized to maintain services by directing operators, specialists, and street operations support staff.
• Support, monitor, and coordinate priorities and non-routine communications with minimal notice, to the changing needs of RTA regarding coverage of operations such as emergency situations, bus replacement and repair, re-routing of buses, delays in service, and detours.
• Coordinate with internal departments and other entities regarding incidents, accidents, emergencies, road conditions, adverse weather, detours, and schedule changes.
• Accurately record and maintain events and activities in the CAD/AVL system.
• Assists with recording attendance.
• Maintains records in Trapeze OPS.

COMPENTENCIES:

• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
• Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Language Skills - Ability to communicate effectively, orally and in writing, with the ability to comprehend written directions and instructions using diplomacy and effective interpersonal relations with a variety of individuals.
• Mathematical Skills - Ability to add and subtract two-digit numbers and to multiply and divide with 1- ‘s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional light physical effort with repeated changes in position within the work routine.

POSITION TYPE & EXPECTED SCHEDULE: Full-time position - schedule may vary. Required to be on-call during assigned after-hours periods to address any emergency situations, including accidents, adverse weather and road conditions and serious incidents.

TRAVEL: As needed

REQUIRED QUALIFICIATIONS:

• Two (2) to three (3) years’ experience in a fast-paced Dispatch environment.
• Computer Skills - Should have adequate knowledge of Microsoft Office Suite (Word, Outlook, Excel, Power Point).
• Demonstrated ability to do intermediate level word processing and spreadsheets.

PREFERED QUALIFICATIONS:

• An associate’s degree is preferred but not required.
• Strong knowledge of locations, streets and highways in the Dayton, Montgomery County area preferred but not required.
• A combination of education and experience with bus transit may be used in fulfilling the educational requirements.

ADDITIONAL INFORMATION: This is a non-exempt, pay grade 13 position with an initial salary hiring range of $52,274 (minimum) to $65,345 (midpoint), dependent on qualifications and experience.

The Greater Dayton Regional Transit Authority (RTA) is an Equal Employment Opportunity Employer.'

The Greater Dayton Regional Transit Authority (“GDRTA”) is a drug free workplace. Drug tests are required for all applicants. The use of restricted substances, including non-medical marijuana and medical marijuana by applicants for employment with the GDRTA is prohibited. Neither federal nor Ohio law requires an employer to permit or accommodate the use of non-medical or medical marijuana. Further, neither federal nor Ohio law prohibits an employer from establishing and enforcing a drug testing policy, a drug free workplace policy or a zero-tolerance drug policy. Applicants who test positive for restricted substances, including refusal to test, will be deemed ineligible for hire.

#INDHP

Job Type: Full-time

Pay: $52,274.00 - $65,345.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Dispatch: 2 years (Required)

License/Certification:

• Ohio Driver's License (Preferred)

Work Location: In person

Salary : $52,274 - $65,345