What are the responsibilities and job description for the Computer Technician position at Greater Cincinnati Behavioral Health Services?
Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. Greater Cincinnati Behavioral Health Services (GCBHS) has an immediate opening for a Full-Time Computer Technician to work on-site at our Cincinnati (East Walnut Hills) location.
Why Work at GCBHS?
GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families
Top Workplace in Greater Cincinnati and Northern Kentucky since 2010
Paid Time Off and Sick Time (accrued separately)
Flexible work schedules
Public Student Loan Forgiveness eligibility
Comprehensive health insurance (medical, dental, vision)
403(b) retirement plan with agency match
Position Responsibilities:
Provide first-level technical support for hardware, software, and peripheral issues
Respond to and resolve IT tickets and phone requests in a timely, customer-focused manner
Diagnose and document technical issues via phone, remote access, and on-site visits
Install, configure, and support computers, printers, displays, phones, and mobile devices
Support VPN connectivity and remote access for staff
Assist with user account setup, transfers, and terminations using Active Directory
Maintain IT asset inventory and documentation
Support agency software systems, including vendor-hosted applications
Open and manage vendor support tickets as needed
Monitor IT systems and proactively identify issues to prevent downtime
Assist with backups, upgrades, and scheduled maintenance
Perform other related duties as assigned
High school diploma or equivalent required
Minimum of one year of IT or computer user support experience
Experience troubleshooting issues in a Microsoft Windows domain environment
Working knowledge of Microsoft Outlook and Microsoft Office
Ability to be on-call for outages or occasional evenings/weekends as needed
Preferred Experience Includes:
IT help desk or customer support environment
Windows server and file system experience
Remote troubleshooting via screen-sharing tools
Work Schedule & Location
Monday – Friday, 8-hour shifts
On-site position
GCBHS has been named a Top Workplace in Greater Cincinnati and Northern Kentucky every year since 2010. Visit www.gcbhs.com to learn more about GCBHS.