What are the responsibilities and job description for the Co-Op/ IT Technician position at Greater Cincinnati Behavioral Health Services?
Join our mission to help individuals with mental illness and addictions to lead healthy and productive lives. GCBHS has an immediate opening for a Full-time Co-Op/ IT Technician to work at our Cincinnati office location.
Why Work at GCBHS?
- GCBHS is a pioneer in the field of behavioral health treatment for adults, children, and families
- Top Workplace every year since 2010
- Paid Time Off and Sick Time
- Flexible work schedules
- Public Student Loan Forgiveness
- Comprehensive health insurance
- 403(b) Retirement with Match
Job Overview:
We are seeking a dedicated Co-Op/ IT Support professional to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. This role requires a strong customer service orientation and the ability to troubleshoot various technical issues effectively. The IT Technician will work closely with end-users to ensure smooth operation of IT services and systems.
Duties:
- Provide first-level technical support for hardware and software issues, including troubleshooting and resolving user problems.
- Assist users with VPN connectivity issues, ensuring secure access to company resources.
- Support network administration tasks, including monitoring and maintaining network performance using tools such as Meraki.
- Manage help desk tickets through Solarwinds Web Help Desk, ensuring timely resolution of requests and incidents.
- Analyze user requirements and provide appropriate solutions for mobile devices.
- Collaborate with other IT team members to implement upgrades and new technologies.
- Maintain documentation of support processes, procedures, and user guides to enhance service delivery.
Skills
- Proficiency in providing technical support for Microsoft operating systems and iPhone iOS.
- Strong understanding of VPN technologies and network administration principles.
- Experience with help desk operations and customer service best practices.
- Familiarity with Web Help Desk or similar ticketing systems for managing support requests.
- Ability to analyze problems effectively and provide timely solutions.
- Knowledge of mobile device management and support.
- Excellent communication skills, both verbal and written, to assist users in a clear and concise manner.
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Relocate:
- Cincinnati, OH 45206: Relocate before starting work (Required)
Work Location: In person
EEO Employer Disabled/Vets
Apply today! Our work is #LifeChanging!