Patient Flow (Working Supervisor)

About Greater Charlotte Oral and Facial Surgery:

Greater Charlotte Oral and Facial Surgery is a trusted leader in advanced oral and maxillofacial care, serving patients throughout the Charlotte, Steele Creek, and Gastonia areas. Our expert team specializes in a full range of surgical services, from dental implants and wisdom teeth removal to complex jaw surgery and cutting-edge facial cosmetic procedures. With state-of-the-art facilities and a commitment to excellence, we provide personalized, patient-centered care in a welcoming environment—helping our patients restore function, enhance aesthetics, and improve their overall quality of life. As we expand our operations, we’re hiring team-oriented, positive individuals who thrive in customer-facing roles and bring excellent communication skills to our growing practice.

Additional Details:

• Must be willing to travel between our Gastonia, Pineville, and Steele Creek offices
• Required 1-2 months of training at our Pineville and Gastonia offices

Why Join Us?

• Competitive wages
• Low-cost medical insurance
• Zero-premium dental and vision insurance
• Employer F.S.A./H.S.A. contributions
• 401(k) with company match
• Generous PTO, paid holidays, and personal time
• Seasonal bonuses and company/partner discounts
• Employer-paid basic life insurance
• Voluntary insurance benefits
• Educational Assistance
• Wellness program and employee assistance program
• Weekday, daytime-only schedule with early-out Fridays!

Join our growing team and be part of a practice that values both patient care and employee well-being.

Job Title: Site Supervisor

Reports to: Regional Manager

Supervisory Responsibilities: Yes

Duties and Responsibilities:

• Provide doctors, staff, and leadership team with single contact regarding the day-to-day operations of assigned office(s).
• Responsible for leading and managing the oral and facial surgery office while frequently working in the front office with staff.
• Ability to balance working in the clinic front office while managing the team’s and site needs.
• Is instrumental in carrying out the health system’s mission, values, goals, budget, and performance standards for the office based upon corporate direction and communication to staff.
• Utilizes knowledge of organization policies, procedures, and systems.
• Consistently enforces all site policies, practices, procedures, and guidelines.
• Uses skills in planning, organizing, delegating, and supervising.
• Works effectively with physicians, staff patients, families, public and external agencies.
• Uses skills in gathering and interpreting data in the office setting.
• Conforms with and abides by all laws, regulations, policies, work procedures, instruction, and all safety rules.
• Exhibits regular, reliable, punctual, and predictable attendance.
• Performs other duties as assigned based on business needs.
• Occasional travel locally and semi-locally for errands and marketing efforts (less than 15% of the time).

Required Skills and Abilities:

• Strong leadership skills.
• Must have ability to take initiative and to exercise independent judgment, decision-making, and problem-solving expertise.
• Excellent organizational skills.
• Must maintain professionalism at all times.
• Must maintain training/ continuing education requirements.
• Ability to function in fast paced and/ or stressful work environment.
• Must adhere to company policies and procedures and safety guidelines.
• Dental office experience preferred.
• Ability to establish and maintain good working relationships with all levels in the organization.
• Proficient in computer use including Microsoft Office.
• Excellent written and verbal communication skills with all levels of employees.
• Reliable Transportation.
• Ability to operate a motor vehicle.

Education and Experience:

• High School Diploma or equivalent required
• Previous front office experience, preferably in medical
• Valid Drivers License

Physical Requirements:

• Frequent bending and twisting
• Prolonged typing
• Prolonged use of a computer
• Prolonged sitting at a desk
• Ability to operate a motor vehicle

Job Type: Full-time

Pay: $50,000.00 - $53,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Bereavement leave
• Cell phone reimbursement
• Dental insurance
• Dependent health insurance coverage
• Disability insurance
• Employee assistance program
• Employee discount
• Family leave
• Financial planning services
• Flexible spending account
• Food provided
• Free parking
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• On-the-job training
• Opportunities for advancement
• Paid holidays
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Parental leave
• Pet insurance
• Prescription drug insurance
• Referral program
• Retirement plan
• Tuition reimbursement
• Uniform allowance
• Vision insurance
• Wellness program

Experience:

• Medical Office: 2 years (Required)
• Patient Relations: 2 years (Required)
• Dental Office: 2 years (Preferred)
• Team Lead/Supervisor: 2 years (Required)

Work Location: In person

Salary : $50,000 - $53,000