Welcome Center Team Lead (Southwest)

Our Welcome Center Team is the heart of the facility! Our Welcome Center Team Members are info specialists, problem solvers, and the first smile our members, visitors, and participants see when they enter the building! As a Welcome Center Team Member, you're the front-line support for members and help ensure they're satisfied with our programs, services, and experience. Most importantly, you are part of someone's journey in pursuing their well-being and health.

 

How You Will Make an Impact 

• Actively engage and greet each member/guest who comes into the YMCA.
• Occasionally open or close the facility and have key-holding duties.
• Provide excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Provide Cause-driven tours to potential new members and use "Listen to First" skills before and during the tour.
• Follow and lead branch protocols for prospective members.
• Keep informed of all branch activities & schedules in order to provide exceptional member service.
• Handle and resolve membership concerns and inform the supervisor of unusual situations or unresolved issues.
• Reconcile end-of-shift money received through the sale of membership, merchandise, mini-camp, and program registrations.
• Promote the YMCA's character values, mission, wellness philosophy, and role in the community.
• Lead by example the Y's mission, vision, and values with program participants, members, staff, and guests. 
• Become an Ambassador of the Y's work and culture by being the ultimate storyteller of who we are as an organization and brand. 
• Complete other duties as assigned.

What You Bring to the Y

• Minimum of 16 years old.
• Experience in customer service.
• Bilingual (English and Spanish) candidates are preferred.
• You are a team player with a positive, service-oriented attitude and can work well with others.
• You are organized, able to prioritize tasks, and handle multiple assignments.
• You listen for understanding and meaning. You speak and write effectively.
• You foster a culture of inclusion and belonging. You leverage people's differences as strengths.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, talk, and occasionally lift and/or move items, including equipment, furniture, and/or children. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.