Logistics Specialist

Logistics Specialist
Vancouver, WA

About the Company

Malteries Soufflet acquired United Malt Group in 2023, creating the world’s largest malting company with an annual production capacity of 3.7 million tons of malt through 41 facilities in 20 countries, serving both industrial and craft brewers and distillers. Across the globe, our family of brands produce malt that is blended into some of your favorite industry-leading beverages and local craft brews.

Our more than 2300 employees are proud of the rich heritage of our family of brands and are committed to incorporating sustainability improvements at every touchpoint of our supply chain. We celebrate the diversity of our people and together strive to create an environment where all employees are safe, welcomed and have a sense of belonging.

Safety • Passion • Quality • Integrity

POSITION SCOPE

The logistics specialist is a key member of Soufflet Malt’s logistics team. As a member of this team, you will ensure the daily success of both tender management, working closely with customer service and on-time pickup & delivery, working closely with our distribution centers. Your attention to detail and commitment to resolving issues as they arise will be critical to creating the seamless logistics processes that CMG strives to achieve. Strong communication skills, cross-collaboration, and a team player attitude will help support the resolution of business process improvement opportunities, system optimization, customer delivery resolution, and carrier management, freight pay, and audit.

ESSENTIAL FUNCTIONS

• Ensure coverage & execution of loads against relevant milestones and identify risks to successful delivery
  
• Arrange special transportation for expedited, diverted and/or consolidated shipments.
  
• Review, assess, and make decisions to execute accessorial charge requests for approval or denial within an obligatory payment window
  
• Assist with freight invoice review and help to diagnose/resolve discrepancies that need further research as well as fix basic errors that can be corrected quickly and accurately
  
• Support logistics exceptions handling processes per SOPs
  
• Proactively work with carriers so that they have the required information to ensure a smooth transportation process
  
• Assist with resolving customer shipment issues including routing returns, filing damage claims with the carrier, and coordinating replacement shipments
  
• Monitor carrier performance and report carrier failures to Logistics management for tracking and review
  
• Gather shipment data from transportation providers to support data cleaning for aging exceptions
  
• Keep up to date on shipping carriers, routes, and rates and any changes to them.
• Updating internal documents/TMS system configurations as changes occur or to correct errors
  
• Function as a key logistics point of contact to answer questions related to customer shipment.
  
• Communicate to, and work with customer service regarding complaints and support problem resolution

KNOWLEDGE SKILLS & ABILITIES

• Exceptional attention to detail for systems execution accuracy and exception identification/resolution
  
• Strong work ethic and desire to ensure tasks are done to meet or exceed expectations
  
• Effective multi-tasker in a fast paced environment with focus on accuracy, follow through, and communication
  
• Professional relationship-building skills with colleagues, customers and service providers
  
• Great interpersonal skills with ability to influence others without role power
  
• Desire to work independently within an office environment
  
• Ability to read and interpret transportation industry documentation (rate contracts, rate details, BOLs)
  
• Associates/bachelor’s degree or 2-4 years previous experience working with LTL in the logistics industry
  
• Experience with BlueJay Solution for Shippers or other TMS system
  
• Working knowledge of MS Office tools including Excel, Word and Outlook

WORKING CONDITIONS

• Standard working hours with the ability to be flexible given time zone differences.
  
• Must be able to remain in a stationary position or stand for prolonged periods.
  
• Constantly operates a computer and other office productivity machinery.
  
• Personal protective equipment is required of all employees when on manufacturing and distribution sites.
  
• Must be able to work in an open-office environment with cubicle seating on a hybrid schedule.
  
• Must be able to work in the office, attend meetings and interact with others onsite.
  
• Required compliance with all company policies, procedures, regulations and other standards that encourage a safe workplace.

COMPENSATION

Hourly Rate: $25.26 -$37.89 per hour DOE

Newly hired incumbents are placed on the salary scale based on their education, training/skill, and experience, as applicable.
Compensation and benefits package as follows.
Paid time off up to 23 days a year.
10 paid holidays
2 Medical plan options inclusive of RX coverage
Dental plan
Vision plan
Flex spending accounts (FSA)
Company paid basic life insurance.
Company paid STD & LTD
Voluntary Critical Illness, Accident and Life Insurance options
401(k) plan with employer match
Employee Assistance Program (EAP)
Fitness subsidy
Tuition reimbursement
Employee referral program
Product discounts through our CMG Division and from various external vendor