What are the responsibilities and job description for the Owner Relations Manager position at Great Western Lodging Holdings, LLC?
Position Summary
We’re seeking a dynamic, hard-working team member to join our Owner Relations Team. The Owner Relations Liaison is responsible for overseeing a portfolio of 75-100 clients, with an objective to both retain clients and grow the portfolio. This key team player will serve as a primary point of contact and will be expected to provide prompt, excellent, and respectful customer service to our property owners. You will work alongside a team to ensure all properties are well-maintained and are ready to address the needs of owners promptly.
Duties & Responsibilities
- Communicate with property owners daily through phone, text, email and in-person meetings.
- Provide clear and effective communication to understand owners’ needs, preferences, and feedback.
- Monitor and evaluate units, communicate issues to owners, and assist in resolutions, vendor estimates, and order items as needed.
- Build and maintain rapport with property owners.
- Resource knowledge from other team members to competently communicate with owners regarding revenue and booking trends; common maintenance issues and solutions; guest preferences and trends; and business development trends.
- Manage all facets of new owner and new property on-boarding.
- Responsible for maintaining short-term rental licenses.
- Awareness of charges on owner statements, ongoing work orders, and unit’s basic needs
- Complete routine inspections of all properties.
- Seamless teamwork with operational liaison to relay property-specific information, schedule vendors (as needed) and maintain specific requests of owners.
Non-Essential Job Functions
- Remain available and responsive across all platforms throughout the workday (Teams, Breezeway, Track, Zendesk)
- High proficiency with basic computer programs (Windows, Microsoft Office, etc.) and high computer literacy-and ability to learn new programs quickly and easily.
- Collaborate with team members from all levels of the company.
Desired Skills
- Personable
- Able to connect with many different personalities
- Detail Oriented
- Independently Proficient
- Self-Starter
- Communication
- Organization
- Problem-Solving
- Team Player
- Ability to create a strong routine and habits to follow.
- Ability to multitask.
- Values: Positive, Ownership, Willing, Dependable, Effective, Responsible
Qualifications
- High School Diploma or Equivalent
- Availability to work weekends, on-call shifts, and holidays in the office as required.
- Reliable transportation to and from work.
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As part of our application process, we invite you to complete the Culture Index survey. This survey helps us understand your unique strengths and how you may fit into our team culture. It doesn’t take a lot of time to complete, and we kindly ask that you do so at the same time you submit your application to ensure a smooth and efficient process.
Link ->Culture Index Survey
Health Benefits, 401k, Life Insurance, PTO, Ski Pass Reimbursement %,
Great Western Lodging is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Great Western Lodging makes hiring decisions based solely on qualifications, merit, and business needs at the time.