What are the responsibilities and job description for the Service Manager position at Great Western Leasing & Sales LLC?
Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Tulsa, OK facility. If you’re a hands-on leader with a strong background in trailer service operations and a passion for team development, we want to hear from you!
Be a part of our team – Apply now!
What’s in it for you?
- Weekly Paychecks – Get paid on time, every time.
- Weekday Schedule – Monday-Friday, 8:00 AM – 4:30 PM (No weekends!).
- Comprehensive Benefits Package – Health, dental, vision, and life insurance.
- 401K, Flexible Spending & Health Savings Account options.
- Paid Time Off & Sick Leave – Enjoy work-life balance.
- Employee Perks – Discounts, Employee Assistance Program, and a $400 Benefit Card.
Who We’re Looking For
GWT is looking for experienced leaders who are:
- Strong Leaders – Able to motivate and develop teams while driving performance.
- Problem Solvers – Quick thinkers who can troubleshoot and resolve operational challenges.
- Organized & Detail-Oriented – Skilled at managing multiple priorities efficiently.
- Customer-Focused – Committed to building strong relationships and delivering high-quality service.
- Effective Communicators – Clear and professional with customers, employees, and vendors.
- Goal-Oriented – Focused on achieving service goals and growing the department.
Service Manager Responsibilities
Budget & Planning
- Develop and manage the annual service budget.
- Monitor daily progress and monthly performance.
- Create and execute annual plans for service growth.
Staff Management
- Oversee recruitment, hiring, training, and development of service personnel.
- Conduct weekly team meetings to align priorities and improve efficiency.
Service Operations
- Maintain a priority-based schedule for all service work.
- Allocate jobs based on technician skills and workload.
- Ensure work orders are complete and accurate before billing.
- Use reports to monitor and improve performance.
Technical Expertise
- Oversee trailer repair, maintenance, electrical systems, and welding practices.
- Manage manufacturer warranty programs.
- Develop and maintain a local safety program.
Customer Relations
- Visit customers to assess service needs and ensure satisfaction.
Shop & Equipment Management
- Ensure availability and maintenance of shop tools and service equipment.
- Develop service and maintenance plans for vehicles and equipment.
Required Qualifications
- Minimum 4 years of experience as a service manager.
- Proven ability to grow a service department.
- Strong leadership and communication skills.
- Proficient in reading and creating reports, invoices, and office documents.
- Comfortable using computer systems.
- Bilingual (Spanish) is a plus.
- Must be able to read and write in English.
- High school diploma or GED.
Physical Demands
- Ability to climb around, on, and under trailers.
- Frequent standing, walking, reaching, stooping, kneeling, and crawling.
- Regular sitting and frequent talking or hearing.
- Use of hands and arms for handling tools and equipment.
- Ability to lift and move up to 70 lbs.
- Vision requirements include close, distance, and color vision, and the ability to adjust focus.
- Operate equipment such as phones, computers, forklifts, yard goats, hand tools, welding equipment, and refrigerated trailers.
Work Environment
- Operates in a shop environment.
- Routine use of standard office equipment.
- Involves shipping and receiving responsibilities.
- Forklift training and certification provided.
About Great Western Trailer
Great Western Trailer (GWT) is a dynamic Semi-Trailer Sales, Leasing, Rental, and Service company in significant growth mode. With 10 locations across 8 states, we are expanding within our current footprint and into new markets. We proudly serve communities in Fontana, CA; Albuquerque, NM; Phoenix, AZ; Grants Pass, OR; Dallas, TX; Houston, TX; Dearborn, MI; Salt Lake City, UT; Oklahoma City, OK; and Tulsa, OK.
Apply Today!
If you're ready to lead a high-performing service team and grow your career with a company that values your leadership, apply now and join Great Western Trailer in Tulsa, OK!
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.