IS Specialist

Position’s Role Summary:

This position provides support to users of the computer system and other technology-oriented equipment and software applications under the direction of the IT/IS Administrator for the contracted providers. It assists users with troubleshooting problems with the clinical and other software, such as the Netsmart programs and applications, etc., as well as supporting equipment users (e.g., printers, monitors, computers, etc) This position supports the IT/IS Administrator and staff in software upgrades, installation of new equipment or software packages, training new users, and providing technical assistance for specific processes such as billing, databases, or documentation.

Summary of Essential Duties and Responsibilities:

• Operates the Provider Support/Help Desk for the network of users, both internal and external.
• Provides technical assistance for system setup that includes, but is not limited to, Avatar products, including billing in PM, CWS, and MSO
• Test products, product upgrades, patches, and customizations.
• Participates and supports annual Information System audits of provider agencies.
• Post various reports to agencies’ secure file transfer protocol sites.
• Produces reports as needed and provides information to the IS/IT Administrator for decision-making and program development.
• Conducts quality assurance testing of data reports to ensure accuracy and completeness.
• Analyzes relevant data for significant trends and stays current on best practices for behavioral health services and related health and social services as they affect operations.
• Attends seminars, training, conferences, and other meetings as assigned. Represents Great Rivers BH-ASO in a wide variety of local/regional meetings, work groups, committees, task forces, and other venues as assigned.
• Assists in compiling and transmitting data per specifications to MCO, HCA, State Agency, and others.
• Retrieves, analyzes, and corrects data from clearing houses, state reporting, and MCO exception/error reports.
• Supports data quality, consistency, and timeliness from providers to BH-ASO and from BH-ASO to contract-required entities.
• Perform other duties, such as filling in for other staff, and projects as assigned by the supervisor or project manager.

Minimum Qualifications:

• Bachelor’s degree in Information Systems, computer science, business, or public administration, or a closely related field, and at least two (2) years of experience providing customer service, training, and technical support to software and systems users, preferably in the healthcare, behavioral health, or social services fields. Or a combination of education, training, and experience that would ensure the successful performance of the position’s duties.
• Skilled in computer use and applications commonly used or applied in this field/trade/position.
• Possess and maintain a valid driver’s license. Pass and maintain a clear background record as required for healthcare organizations under state and federal contracts.

Required Skills and Abilities:

• Knowledgeable of the principles and practices of public sector organizations and programs operations, project management, and account management, methods of analysis, and problem-solving techniques.
• Proficient with a variety of data files and the ability to access and retrieve data.
• Possesses creativity and problem-solving skills to enable the identification of issues with data systems, determine the best course of action, and develop creative solutions.
• Effectively and promptly handle internal and external customer requirements and adjust to technology changes.
• Effectively work in a collaborative team and diverse environment. Coordinate and organize groups and meetings to accomplish educational or problem-solving goals and tasks.
• Effectively work in a multi-task environment, prioritizing tasks properly, and completing tasks/projects promptly.
• Develop and maintain effective working relations with peers, clients, other agencies, contracted providers, and the public.
• Self-motivated and able to effectively work independently, as well as in group settings. Perform work with an average to low level of supervision upon completion of training.
• Fast learner and flexible to effectively adjust to change and non-routine situations or new assignments due to system changes.
• Exercise good judgement and, maintain confidentiality and handle sensitive information with utmost discretion.
• Proficient in the development of professional oral and written communications. Prepare effective reports and presentations to diverse audiences, such as the public and clients, elected officials, government and non-profit entities, special interest/community groups, and peers. Skilled in persuasive and motivational communications.
• Skilled at research, data analysis, and reaching adequate conclusions. Make effective recommendations for plans of action, and assist in implementing them. Resourceful in finding effective solutions or alternatives.
• All positions at SWBH require the protection of the privacy and security of personal health information as defined in state and federal law.
• Be cognizant of the diverse nature of the populations we serve and the individuals we work with, and reflect inclusiveness in our behavior, communications, and in the programs and processes we develop.

Equipment or Tools:

• Operate a personal computer for general administrative and information systems administration purposes with Microsoft Office applications and other data management and reporting software and systems.
• Operate standard office equipment.
• Operate and safely drive a motor vehicle

Job Scope:

Level of Supervision Received:

Minimum supervision following initial training. Higher or closer supervision during training or special projects, as determined by the supervisor. Work is verified through a combination of reports and assessment of outcomes.

Level of Supervisory Responsibilities:

This position is not supervisory in nature but may be assigned to a leadership role for special projects, meetings, or other assignments.

Contact/Communication with Others:

Extensive oral and written contacts and communications, at formal and informal levels. This includes phone, email, correspondence, reports, and face-to-face. Extensive technical data reporting and report writing.

Common internal contacts will occur with other unit staff, managers, and other SWBH staff using our data systems. Common external contracts occur with mental health service contracted providers, IT/IS vendors, and contractors. local, state, and federal partners or contracting agencies. May have contacts members of the public, recipients of services, or their representatives.

Decision Making Capacities:

Limited decision-making capacities within the duties and procedures of the job and organization. Consult with the manager on all matters outside the scope of duties and unique or new circumstances.

Working Conditions:

• Physical ability to use office equipment. Sit/stand at a workstation for long periods of time.
• Extended exposure to work using computers and staring at monitors.
• May require work hours in excess of 8 hours per day or 5 days per week.
• Regular travel for work activities or attending training, seminars, or representing the organization at meetings. Travel may include travel/commute within our service region and out-of-town travel.
• Follow and comply with Great Rivers policies and procedures, as well as organizational and unit goals and objectives. All positions at Great Rivers require the protection of the privacy and security of personal health information as defined in state and federal law.
• Perform duties while managing multiple priorities, attention to detail, and the ability to deal with interruptions and challenging situations.

The job description is intended to describe the general nature and scope of work being performed by the incumbent, and is not to be construed as an exclusive list of responsibilities, duties and skills required by the incumbent on this position. The job description does not imply an offer of employment, nor a contract for employment. It is subject to change at the discretion of the employer.

Job Type: Full-time

Pay: $30.00 - $41.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $30 - $41