Help Desk/IT Technician

JobID: 351

Position Type:
Information Technology/Help Desk/IT Technician

Date Posted:
2/25/2026

Location:
Great Plains Technology Center Lawton

Closing Date:
Until Filled

FLSA Classification
Non-Exempt

Safety Designation
Not Safety Sensitive

Reports to
Director of Information Technology

Campus
Lawton, OK

Deadline
Until Filled

Start Date
March 4, 2026

Starting Salary
$16.00

Contract Length
12 Months

Summary/objective
The Help Desk/IT Technician supports the Director of Information Technology and the IT Department by ensuring consistent, high-quality customer service and efficient administrative operations. This role manages the IT help desk queue, assists with technology purchasing and vendor communication, and maintains accurate departmental records. The Help Desk/IT Technician provides first-tier support to end users, coordinates training and documentation, and contributes to the smooth operation of campus-wide technology services. The position plays an essential role in maintaining a safe, secure, and high-tech learning environment for students, staff, and the community.

Essential functions

• Handle IT help desk requests, resolve Tier-1 technical issues, and provide follow-up to users.
• Answer and triage help desk tickets, phone calls, and email inquiries.
• Provide basic troubleshooting for computers, applications, printers, copiers, and telephones.
• Reset passwords (Student Accounting System, Active Directory) and assist with basic account issues.
• Assist with access control tasks such as badge support, user updates, or basic permissions adjustments under supervision.
• Provide first-line support for security cameras, including user access, basic troubleshooting, and coordination with IT staff for advanced issues.
• Educate and assist end users on common technical issues as a form of preventative maintenance.
• Assist in testing new software prior to campus-wide deployment.
• Assist with the administrative management of physical security applications.
• Facilitate purchasing of IT equipment and coordinate with vendors for quotes.
• Approve invoices for open purchase orders and maintain accurate purchasing records.
• Perform data entry and maintain departmental documentation.
• Maintain the IT work order system and assist with tracking inventory and assets.
• Maintain Active Directory user account information, pictures, and phone list.
• Manage printer/copier toner inventory and coordinate service requests.
• Maintain campus telephone records and the GPTC Bulletin Board.
• Coordinate work and communication with all departments.
• Build and update spreadsheets in support of department goals.
• Assist IT Department team members with responsibilities as needed.

Competencies
Customer Service Orientation: Provides friendly, professional, and responsive assistance to internal and external users. Communicates clearly while resolving or coordinating technical issues.
Organization & Record Management: Accurately maintains help desk logs, purchasing records, user account data, and spreadsheets. Manages administrative and technical priorities with attention to detail.
Technical Aptitude: Applies foundational IT knowledge, solves routine technical issues, and supports access control and security camera systems at a basic level. Learns new systems quickly.
Communication & Collaboration: Communicates effectively with IT staff, campus departments, and vendors. Contributes to a positive, coordinated, and service-oriented team environment.
Problem Solving & Initiative: Identifies user needs, resolves routine issues proactively, and escalates complex problems appropriately. Looks for opportunities to improve processes and documentation.
Adaptability: Responds effectively to shifting priorities, urgent requests, and changing technologies. Maintains composure under pressure.

Physical Demands
This position requires the ability to sit or stand for extended periods, use a computer for prolonged durations, lift or carry up to 20 pounds, and perform data entry or equipment-related tasks The role may require traveling between campus buildings to support departmental operations.

Travel required
Occasional travel between Great Plains Technology campuses. Travel may also include professional development activities and participation in district-wide initiatives.

Required education and experience
• High school diploma or equivalency
• PC deployment experience
• Knowledgeable in Apple, Android, and other mobile devices
• Experience with MAC OS

Preferred education and experience
• PC Technician with at least 2 years' experience or equivalent education
• Experience with wireless and other networking devices
• Relevant certifications (e.g. A and/or Security )

Non-Discrimination statement
Great Plains Technology Center does not and shall not discriminate on the basis of race, color, national origin, age, sex, disability, marital status or veteran status, in any of its activities or operations. If you have any questions about equal opportunity please contact; Human Resources, 580-351-6761, hr@greatplains.edu.

Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at the discretion of the Superintendent and/or their designee.