What are the responsibilities and job description for the Service Manager position at Great Plains Kubota?
The Service Manager will be responsible for overseeing the service operations, ensuring high-quality service, managing a team of technicians, and maintaining strong customer relationships. The essential job functions include but are not limited to the responsibilities listed below.
- Monitor service technician’s weekly/monthly goals to maintain an appropriate level of professional service and customer/employee satisfaction.
- Coach each service technician to improve his/her performance and safety and enhance his/her technical skills.
- Oversee the appearance and organization of the service department, and the associated outside areas to communicate professionalism of the service technicians and commitment to the excellence of the dealership.
- Interact with customers to ensure a positive experience with the service department and the dealership.
- Continue to refine the service department processes to enhance the customers’ experience with the service department, and the dealership.
- Quote repairs to customers in an accurate and timely manner the first time.
- Schedule service work and parts for technicians so they can reasonably achieve both weekly and monthly goals.
- Ensure all work orders are filled out with the required information including hours and serial numbers.
- Follow-up on availability of parts ordered.
- Make sure each piece of equipment being repaired has been inspected for other issues using the appropriate Maintenance Inspection Checklist for that equipment.
- Check to ensure all equipment repairs have been tested under difficult operating conditions, and that the problems stated in the work order have been properly repaired.
- Respond promptly to customer needs and manage difficult customer situations.
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Oversee warranty claims, making sure to recover as much as possible of labor and parts.
- Five or more years of engine/equipment diagnosis and repair with a track record of success, preferably in one of the following industries: agricultural equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment and machinery, small engine and accessories.
- Must possess a valid driver’s license.
- Must be willing to work a normal 40 hours per week, and longer hours, as required, to meet customer demands.
- Able to lift and handle heavy loads up to 70 lbs.
- Able to work outdoors and indoors in all weather conditions.
Salary : $60,000 - $70,000