What are the responsibilities and job description for the Member Services Representative position at Great Meadow Federal Credit Union?
About Great Meadow Federal Credit Union
At Great Meadow FCU, we believe in people helping people. We are a fast-growing, community-focused credit union that takes pride in providing exceptional service to our members. Our team members aren’t just employees — they’re part of something bigger: helping our neighbors thrive financially and personally.
We are currently seeking a Member Service Representative (MSR) to join our outstanding team. If you have a passion for service, enjoy working with people, and are looking for a career that offers growth, stability, and purpose, we’d love to meet you.
Position Summary
As a Member Service Representative, you will be the first point of contact for our members and the face of GMFCU. You will create a welcoming environment, provide exceptional member service, and support members in achieving their financial goals.
This role combines member service, cash handling, and sales responsibilities, ideal for individuals with experience in customer-facing industries such as retail, hospitality, or banking.
Key Responsibilities
- Provide friendly, accurate, and efficient service to all members.
- Perform daily account transactions, deposits, withdrawals, and payments.
- Respond to member inquiries and resolve issues with professionalism and care.
- Educate members on GMFCU products and services that fit their financial needs.
- Build lasting relationships with members and help attract new ones.
- Assist the team in meeting branch service and sales goals.
- Maintain compliance with credit union policies, regulations, and security standards.
- Participate in ongoing training and professional development.
Qualifications
Required:
- Reside within or be willing to commute to the Glens Falls, Queensbury, or Granville, NY area
- Minimum 1 year of customer service experience (retail, hospitality, or banking)
- Minimum 1 year of sales experience with individual or team goals
- At least 6 months of cash handling experience
- Strong communication, interpersonal, and problem-solving skills
- Proficiency in Microsoft Office (Word, Excel, Outlook, Access)
- High school diploma or equivalent
Preferred:
- Associate Degree in Business, Finance, or related field (or equivalent experience)
- Familiarity with financial products and services
Why Work for GMFCU?
At Great Meadow FCU, you’ll find a career with meaning. We value integrity, teamwork, and community, and we reward dedication and performance.
We offer:
- A positive, supportive team environment
- Paid training and professional growth opportunities
- Comprehensive benefits package
- The chance to make a real difference in the lives of our members every day
Job Type: Full-time
Pay: $18.25 - $19.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Credit union membership
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $18 - $20