What are the responsibilities and job description for the Inside Sales Representative position at Great Lakes Wastewater?
About the Role
Great Lakes Wastewater Inc. is a $10M Northern Illinois home and commercial services company, home to Tidy Tank Plumbing, Sewer & Septic (residential) and A&J Sewer Service (commercial). We're creating a new Inside Sales Representative role to recover revenue that's currently being left on the table — customers who called in but didn't book, and jobs our own technicians already presented but didn't close. This is a phone-based, relationship-driven sales role, not a cold-calling or lead-generation position: every opportunity you work has already had a real conversation with a real customer. Your job is to follow up, remove friction, and close it.
Compensation
$80,000-$110,000 performance based total compensation target, with unlimited upside
Benefits:
- 100% Company-Paid Healthcare for Employee and their Dependents
- 4% 401(k) Match
- Paid Time Off & Holidays
- Career Growth Opportunities in a Fast-Growing Company
What You'll Do
1. Recover unbooked call center leads A customer calls in for service, and for whatever reason — price, scheduling, hesitation — doesn't book. You'll follow up on these calls, address the objection, and get the job on the schedule.
2. Close unsold service jobs Technicians are dispatched daily for smaller, single-visit service work (pump replacements, water heaters, toilet repairs, etc.). When a customer doesn't move forward on the spot, you'll follow up to close the sale.
3. Close unsold larger sales opportunities Technicians regularly present bigger-ticket recommendations — sewer line replacement, re-pipes, preventative maintenance packages, septic field repairs — that don't get sold in the moment. You'll be the dedicated follow-up on these, working the opportunity until it's closed or definitively lost.
4. Follow up on commercial service upgrades When our commercial technicians recommend additional work during a routine visit (e.g., jetting a grease trap inlet/outlet during a scheduled cleaning), you'll close the loop and get it scheduled.
What Success Looks Like
- Monthly production in the $50,000–$75,000 range (roughly $10,000–$15,000 in recovered service work, $40,000–$60,000 in recovered larger opportunities) to start; high performers will have potential grow into $100,000-$200,000 per month producers.
- Consistent daily/weekly follow-up activity, including saved-call volume (targeting 10–15 saves per week)
- Strong, professional phone communication that rebuilds trust with customers who were on the fence
What We're Looking For
- Prior experience in inside sales, phone sales, or a customer-facing follow-up role (home services or trades experience is a plus but not required)
- Comfortable working from a CRM/job board (we use ServiceTitan) and following a structured daily follow-up cadence
- Strong phone presence — can handle price objections and scheduling friction without being pushy
- Self-motivated and comfortable with a compensation plan that rewards production
- Organized enough to manage a pipeline of dozens of open leads and opportunities at once
Why Join Our Team?
We are a fast-growing, family-owned business of 60 incredible people. While many competitors have become corporate or PE-owned, we’re building something different:
- Family-owned, and people first
- Professional, reliable, and high integrity
- Customer-first in every interaction
- Invests in training, leadership development, and certifications
- Supports your goals and respects you as a person
Watch this video to learn more about what it’s like to work here and be a part of our team: https://youtu.be/B9a9s__H-nI?si=Ba_W3YCR1j5rfVUf
Pay: $75,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
Salary : $75,000 - $110,000