Airport Shuttle Supervisor

Overall responsibility

Supervise and maintain daily operations for the Employee, Terminal and Public Parking Shuttle Service Program at the Detroit Metropolitan Wayne County Airport

Key tasks and responsibilities

• Oversee and ensure that all vehicle drivers successfully perform daily tasks as outlined in the Standard Operation Procedure manual.
• Deliver high-end customer service while ensuring that all reports comply with outlined customer service requirements.
• Adjust and maintain required staffing to facilitate compliance to identified headways and dwell times.
• Perform daily tasks as outlined in the company standard operating procedures while adhering to established company policies, procedures and guidelines.
• Immediately respond to any reported DOT roadside inspections, incident, accident, injury involving company vehicles and/or personnel.
• Complete investigations of any incident, accident or complaint involving company personnel and/or vehicles.
• Immediately take action to reported/note delays in service or deviation from established routes.
• Complete all required reports as outlined by policy, procedure or guideline.
• Communicate with the appropriate public safety personnel as indicated by event and outlined by company policy, procedure or guideline.
• Facilitate the provision of alternative vehicles as indicated.
• Facilitate the provision of additional vehicles as directed by Dir. of Transportation.
• Maintain daily communication with the Director of Airport Transportation and Overflow Resource Transportation Management regarding events as outlined in the standard operating procedures.
• Communicate daily updates and status of equipment to the relieving supervisor.
• Review all submitted reports, resolve and disposition as needed.
• Manage staff in accordance with third party representation contract
• Perform other duties as directed.

Job Requirement

Candidates must:

• Possess a valid Michigan Commercial Driver License with an acceptable motor vehicle record
• Pass DOT drug screening
• Possess and maintain a DOT medical certificate
• Read and speak English fluently
• Be capable of lifting items up to 50 lbs
• Minimum of 3 years of professional driving experience
• Capable of operating all equipment used in the performance of the airport shuttle operation
• Have a working knowledge of the Federal Motor Carrier Safety Regulations
• Possess a working knowledge of vehicle functions and the ability to detect and evaluate defects in need of repair
• Ability to work overtime. Overtime is available!!!!

Skills and attributes

• The ability to operate in a highly stressful environment meeting time and performance requirements
• Self-motivated requiring little supervision
• Be able to interact well with the public
• Have a familiarity with local traffic laws and area traffic patterns
• Posses strong organizational skills with attention to details
• Strong written/spoken skills when reporting to management
• Be familiar with basic computer functions and willing to be trained in the use of transportation software and office suite
• Have a willingness to train others in the performance of job functions

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• transporting passengers using a CDL: 2 years (Required)

License/Certification:

• CDL B with passenger (Required)

Ability to Commute:

• Romulus, MI 48174 (Required)

Work Location: In person

Salary : $24