What are the responsibilities and job description for the General Manager position at Great Lakes Pickleball Club?
Company Description
Great Lakes Pickleball Club is a premier destination for all pickleball enthusiasts, offering a state-of-the-art facility with indoor courts and golf simulstors designed for year-round play. We combine cutting-edge sports technology with training and performance tools to enhance the experience for players of all skill levels. Beyond the game, our club fosters an inclusive community where members can connect, compete, and grow together while sharing their love for pickleball. Whether participating in tournaments or enjoying casual matches, our club offers the perfect blend of community spirit and competitive excitement.
Role Description
This is a full-time, on-site role located in Grand Rapids, MI, for the position of General Manager. The General Manager will oversee the day-to-day operations of the club, including managing staff, ensuring exceptional customer service, maintaining facilities, and fostering a vibrant community culture. Responsibilities also include creating and executing strategic plans, coordinating events and tournaments, managing budgets and vendor relationships, and driving membership engagement. The role calls for a hands-on leader passionate about delivering excellence while cultivating a welcoming environment for all members.
Qualifications
- Leadership and team management skills: Proven experience in supervising staff and motivating teams for peak performance.
- Operational management skills: Strong abilities in overseeing daily operations, facility maintenance, and coordinating events.
- Financial management skills: Proficiency in budgeting, financial planning, and vendor relationship management.
- Customer service and engagement skills: Strong interpersonal and communication abilities to foster a welcoming and inclusive community.
- Strategic planning and organizational skills: Capability to develop and execute strategic initiatives to enhance member experience and club growth.
- Knowledge of sports or recreation settings, preferably in pickleball or similar activities, is an advantage.
- A Bachelor’s degree in Business, Hospitality, Sports Management, or a related field is preferred but not required.
- Flexibility to work varied hours, including evenings and weekends, as needed to support the club's operations and events.