Resident Services Coordinator

Job Objective(s):

Responsible for the coordination of services available to residents, including health services and housekeeping. Assists with resident’s adjustment to the facility. Communicate with residents and family during transitions.

Qualifications:

• Strong desire to work with elderly people in need of services. Understanding the aging process.
• Excellent communication skills.
• Ability to work as a team member.
• Strong knowledge of community resources and care options.
• Ability to assist tenants and families in making difficult decisions and facilitating transitions.
• Able to read, write, spell, do basic math, speak and understand English.

Job Responsibilities and Duties:

• Coordinate the continuum of personal and health services for residents.
• Meet weekly with Executive Director
• Conduct admission interviews and meet with the Admission Committee to ensure appropriate moves, write up interview notes to distribute to appropriate staff.
• Market programs to present and prospective residents who will require services to live independently and to make appropriate referrals for services.
• Welcome and orient new residents upon move-in with service information.
• Distribute welcome notices to apartments or cubbies for new residents’ neighbors. Make sure KARDEX information is completed for each new resident and updated as needed. Assist with the welcome social.
• Provide monthly reports to the Executive Director regarding supportive service activity and changes.
• Contact families in the event of resident health or service concerns, keeping the Executive Director and nurse informed of the situation. Schedule and attend family conferences.
• Assist with information about community resources to residents and family (transportation, external services).
• Answer emergency calls during the day as needed. Assist with completion of daily “I’m Okay” checks.
• Attend weekly staff meetings and monthly resident meetings. Attend educational conferences as time permits.
• Other duties as assigned by management.

Must be able to continuously perform tasks such as, but not limited to, those listed below:

• Move, push, pull and/or lift objects weighing 10 to 25 pounds.
• Use hands and arms for simple grasping, pushing and pulling
• Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and carry objects
• Walk and/or stand for prolonged periods of time
• Speak clearly and make self understood in face-to-face interactions
• See objects closely to read directions, instructions, etc.
• Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

Environment:

Works indoors in a climate-controlled environment majority of the time.

Working Hours:

Typically Monday through Friday 8:30am – 5:00pm. The work schedule and hours may vary from week to week. Every other weekend required.

General Notes:

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.
• Great Lakes Management Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.

Gentle Touch Health Initiatives is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. GTHI is an EO Employer/Vets/Disabled.