What are the responsibilities and job description for the Lead Concierge/staffing coordinator position at Great Lakes Mgmt Co?
Caretta Senior Living – Eau Claire, WI
Position Summary
We are seeking a warm, professional, and service-driven Lead Concierge to be the welcoming face of our community. This role provides courteous and efficient reception services to residents, staff, and visitors while serving as a central communication hub during both daily operations and emergencies.
We are looking for someone with a big smile, compassion, and a passion for helping others—someone who is excited to play a key role in helping us build a thriving community.
Position Details
- Schedule: Monday–Friday, 8:00 AM – 4:30 PM
- Pay: $23 per hour
- Location: Caretta Senior Living Eau Claire, WI
Key Responsibilities
- Serve as the main point of contact for residents, visitors, and team members
- Provide timely, professional responses to requests and inquiries
- Monitor reception and lobby areas to support resident safety and awareness
- Communicate urgent matters quickly and accurately to appropriate staff
- Respond to emergency situations including fire, severe weather, power outages, resident elopement, and 911 calls
- Perform administrative duties
- Staffing coordination, scheduling support, and open shift coverage to help maintain appropriate staffing levels.
- Follow daily task lists and attend team meetings
- Adhere to all GLMC policies and procedures
Qualifications
- Minimum 1 year of receptionist experience (multiline phone system preferred)
- High School Diploma or GED
- Strong customer service and interpersonal skills
- Patient, compassionate, and service-focused approach when interacting with residents, families, team members and prospects
- Excellent communication and organizational abilities
- Proficient in Microsoft Office (including Excel)
- Professional appearance and demeanor
- Ability to read, write, speak, and understand English
Why Join Us / Benefits
At Caretta Senior Living, you’re more than a team member—you’re part of a community that lives out our mission of making a positive difference in the lives of others.
We offer a full benefits package, including:
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Paid Time Off (Vacation & Sick Time)
- Floating Holidays
- Opportunities for growth and advancement
- A supportive, team-focused culture
Join Our Team
If you bring warmth, positivity, and a passion for helping others, we would love to meet you. This is a unique opportunity to be part of a new community from the ground up and make a meaningful impact every day.
Come be the welcoming face of our community and help us create a place residents are proud to call home.
Apply today—we’re excited to meet you!
Salary : $23