What are the responsibilities and job description for the Mobile Dental Support Assistant position at Great Lakes Bay Health Centers?
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Marginal Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Patient Demographics Ensures accuracy and efficiency when processing consent forms. Enters/updates patient demographic and insurance information into the electronic health record. Records and attaches required information to consent forms. Schedules appointments. Scans all required documents into appropriate patient record.
- Insurance and Billing: Responsible for acquiring patient financial information and collecting payment. Accurately performs income determination and completes applicable forms. Verifies insurance eligibility. Accountable for cash drawer and daily deposit accuracy. Attends Dental Billing meetings and reports necessary changes or interventions to be made. Responsible for directly communicating with the Dental Billing team to resolve billing issues.
- Communication and Team: Provides professional, detailed verbal and written communication with patients, guardians, school administrators, and coworkers. Responsible for incoming and outgoing telephone communications. Participates in a team-based approach.
- Computer Software Proficiency and Reporting: Responsible for collecting data, preparing documents, and running reports. Maintains filing systems. Fluently navigates and is proficient with computer software and tools, including the Electronic Health Record (EHR), Microsoft Word, Excel, PowerPoint, PDF, Outlook, SharePoint, etc.
- Dental Bus and Presentation Schedules: Accountable for the accurate scheduling of dental bus visits to the schools. Has direct contact with school administrators to schedule and confirm dental bus visits, presentations, and consent form pick-ups.
- Program Promotion Preparation: Prepares materials for presentations and consent form drop-offs, including classroom incentives and school administrative marketing items. Accountable for collecting, organizing, and tracking consent forms. Maintains detailed logs.
- Patient Continuity of Care: Responsible for tracking patient continuity of care and gaps in care closure. Calls parents/guardians to discuss follow-up care needs, such as referrals and scheduling. Schedules follow-up appointments at all GLBHC dental sites.
- Outreach: Attends and participates in meetings and community events to represent and promote Smiles Are Everywhere Mobile Dental Program. Prepares all materials prior to meeting or event participation. Conducts interactive classroom and group oral health presentations focusing on educating students and encouraging program participation.
Marginal Job Duties
- Coordinates work efforts with co-workers to maintain efficient patient flow throughout the office.
- Assists with clerical workflow, inside the dental mobile unit, during high-volume times or in the absence of the Dental Clerk/Driver. Follows Dental Infection Control Program and other regulatory policies and procedures.
- Maintains an organized work environment.
- Works at alternate Dental sites, as requested by the Mobile Dental Manager.
- Performs other duties as assigned.
- Education: High School diploma or equivalent required.
- Experience: Minimum of two (2) years of previous clerical and/or administrative experience.
- License: None required.
- Skills: Dental terminology and dental insurance knowledge. Organized, detail-oriented, and ability to multitask. Proficient with various computer software programs, including but not limited to Microsoft Office. Highly motivated with ability to work in fast-paced environment. Able to prioritize tasks and efficiently follow-up to complete tasks. Strategic thinking. Self-motivated and reliable. Ability to work independently and as a team member. Able to solve complex problems and make sound decisions. Must be able to make recommendations and apply solutions that effectively resolve problems. Must have an ability to coach and be coached by others while being objective through complex situations. Courteous telephone etiquette. Efficient reading, writing, typing, computer, and filing skills. Protects patients’ rights by maintaining confidentiality of personal and financial information. Public speaking and proper use of grammar. Ability to communicate effectively with, and relate to, a diverse population in a professional and courteous manner including patients, administrators, and coworkers. An ability to take initiative in daily responsibilities. Flexible and able to function as a team member. Adept at interacting with children and families.
- Physical Effort: Must be able to do a combination of sitting, standing and walking for an entire workday. Must be able to work within confined spaces subject to swaying and other motions both while in transit and at rest. Must be able to lift, push, and or pull up to twenty-five (25) lbs. on occasion.
- Hours of Work: Full-time, flexible and varied. Occasional evening and weekend hours required. Consistent attendance is required. Telecommuting is not available for this position. This position follows the school-year schedule. During off-season periods or times of low program activity, hours may be reduced or temporarily paused. Full or regular hours are anticipated when the school year resumes.
- Travel: Extensive travel using, or riding in, a GLBHC vehicle or personal vehicle. Reimbursement for expenses consistent with GLBHC policy. Must have proof of liability and property damage insurance coverage to receive mileage reimbursement.
- Education: Associate degree in healthcare field preferred.
- Experience: Previous clinical and/or administration experience in the Dental setting preferred.
- Skills: Bilingual (English/Spanish) preferred.