What are the responsibilities and job description for the Clinical Care Coordinator position at Great Lakes Bay Health Centers?
- If you are hired as a certified/registered/licensed Medical Assistant for this position, you are eligible for a $500 signing bonus! *
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Staff Supervision and Coordination:
- Supervise assigned staff, and others as needed.
- Perform duties of the Clinical Assistants and/or Front Desk staff when necessary, including during absences, tardiness, or emergencies.
- Provide coaching, mentoring, and career development support to staff.
- Recruit, train, and evaluate staff performance. Document performance issues and address them promptly.
- Patient Care Coordination:
- Coordinate care between patients and healthcare teams to ensure optimal workflow and care standards.
- May assist with scheduling, ensuring accurate and timely scheduling for patient visits and provider appointments.
- Oversee the management of patient flow and patient satisfaction.
- Staffing and Communication:
- Coordinate monthly schedules for staff, ensuring adequate staffing for providers and patient care.
- Address unplanned staffing changes or schedule adjustments as needed.
- Foster a culture of inclusiveness through open and regular communication during huddles, 1:1’s and routine staff meetings.
- Maintain positive working relationships with department leaders and support initiatives that always promote GLBHC in a positive manner.
- Procurement and Inventory Management (as assigned):
- Maintain inventory of medical supplies, vaccines (VFC and private), and stock medications.
- Monitor expiration dates, rotate inventory, and place orders from vendors in accordance with the Procurement Policy and budget.
- Supervision of Front Desk and/or Clinical Staff:
- Ensure that the front desk and/or clinical staff follow proper procedures, provide excellent customer service, and manage telephone reception and patient flow.
- Function as the Center Manager in the absence of the Center Manager/Nurse Manager, ensuring proper communication and resource management.
- Quality Improvement:
- Participate in the implementation of quality improvement initiatives and audits.
- Participate in team-based care in the Patient Centered Medical Home (PCMH) and related Quality Improvement activities.
- Monitor and participate in site tracking activities to ensure timely tracking of labs, referrals, and tests.
- Training and Education:
- Provide ongoing training on systems like TriNet, MCIR, vaccinations, and medications for clinical staff as assigned.
- Assist in training personnel from other locations as needed.
- Administrative Support:
- Perform clerical tasks such as correspondence, missed appointment notices, staff meeting minutes, and other tasks to support center operations.
- Ensure proper maintenance of site office equipment, including phones, copiers, and fax machines.
- Residency Program Coordination (if applicable):
- Manage daily operations of the family practice residency program, ensuring adherence to procedures.
- Collaborate with the GLBHC Director of Medical Education and Central Michigan University personnel for residency clinic schedules and regulations.
- Patient Assistance Program (if applicable):
- Manage patient assistance program applications as needed.
- Compliance and Documentation:
- Ensure that medical records and charts are properly maintained in accordance with policy and protocol.
- Assist in the preparation and release of medical records in coordination with the Health Information Manager.
- Perform Other Duties as Assigned:
- Attend department meetings and support additional tasks as required to maintain center efficiency.
- Other duties as assigned.
- Participate in team and department meetings as assigned.
- Perform additional duties as assigned to ensure the efficiency of the center.
- Assist the Center Manager/Nurse Manager with clinical or clerical duties as needed.
- Education:
- Completion of a medical assistant program required. Associate's degree in healthcare preferred.
- Licensure:
- Certified or Registered Medical Assistant (CMA or RMA) required.
- Experience:
- A minimum of 3 years of experience in a medical setting is required. Previous supervisory experience is preferred.
- Skills:
- Strong organizational and multitasking abilities.
- Ability to make sound decisions, prioritize tasks, and handle complex situations.
- Effective communication with diverse populations, including patients, staff, and providers.
- Ability to maintain confidentiality and manage sensitive information.
- Physical Requirements:
- Medium physical effort: ability to sit, stand, and walk for extended periods during the workday.
- Work Hours:
- Full-time; flexible hours, with extended hours as needed.
- Travel:
- Occasional travel to various sites. Reimbursement per organization policy.