Stihl Technician

Job Description

General Summary

The ARG Stihl Technician will assist in the repair, receiving, stocking, pricing of all Stihl merchandise, and help maintain a clean and orderly Stihl merchandise presentation and overall Stihl department cleanliness.

Essential Duties & Responsibilities

• Complete STIHL repairs.
• Stock and assemble STIHL.
• Complete STIHL Certifications.
• Run diagnostics on STIHL units.

Customer Service:

• Provide a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the Stihl department.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the Stihl department and Stihl shop area.
• Assist with providing a clean and orderly Stihl department, including end caps and ad merchandise.
• Provide assistance to Department Specialists, i.e. Stihl price changes and Stihl special orders.
• Operate forklift with proper training.
• Communicate any Stihl issues to General Manager for follow up.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING - In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful.
• EXCELLENCE - Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE - Love the people, love the work and love the results.
• INTEGRITY - For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE - We recognize that we are blessed to be in the business of serving others.
• HUMILITY - We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK - We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that... Together, We are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Small engine repair experience preferred.
• Formal retail experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Pay: $15.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule
• Professional development assistance
• Referral program
• Tools provided

Work Location: In person

Salary : $15