What are the responsibilities and job description for the IT Helpdesk Support Specialist position at Great Hire?
IT Helpdesk Support Specialist
We are seeking a reliable and customer-focused IT Helpdesk Support Specialist to support daily technical operations and ensure a high level of service for end users. This role will assist with resolving technical issues, onboarding new users, and helping the team manage increased ticket volume during a high-demand period.
Key Responsibilities
Maintain established service levels and ensure timely resolution of user support issues
Provide Tier 1 and Tier 2 helpdesk support for hardware, software, and account-related requests
Troubleshoot and resolve common technical issues in a professional and efficient manner.
Assist with user onboarding, including:
* Account provisioning
* System and application access setup
* Hardware preparation and deployment
* Support day-to-day IT operations and contribute to overall team responsiveness.
* Document issues, resolutions, and support activities within the ticketing system.
* Escalate complex issues when necessary to appropriate technical teams.
Qualifications
Previous experience in IT helpdesk or technical support preferred.
Familiarity with Tier 1 and Tier 2 support processes.
Strong troubleshooting and communication skills.
Ability to manage multiple requests in a fast-paced environment.
Customer-service mindset with strong attention to detail.
Salary : $28 - $32