What are the responsibilities and job description for the Switchboard Operator position at Great Falls Clinic Hospital?
At the Great Falls Clinic Hospital, we pride ourselves on providing high quality care and exceptional service to our patients. Here you will find excellent nurse to patient ratios. This allows us to provide more personalized care and create stronger connections. You will discover a culture of teamwork, compassion, and an opportunity for professional growth.
POSITION OVERVIEW:
Operates facility switchboard to help customers and staff with calls, emergency assistance and to route all incoming and outgoing telephone calls placed through the switchboard. Receives direction from: Assistant Administrator.
EDUCATION:
- High School diploma or GED
EXPERIENCE:
- 1 year of customer service experience
- Switchboard experience preferred
KNOWLEDGE/SKILLS/ABILITIES:
- Ability to maintain a friendly tone while assisting callers.
- Basic telephone and customer service skills.
- Use of usual and customary equipment used to perform essential functions of the position
NOTICE OF PRE-EMPLOYMENT SCREENING REQUIREMENTS:
If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:
- Criminal background check
- Drug Screening
- Health and Immunizations Screening
ABOUT US:
In 1917, four visionary medical leaders opened a world-class comprehensive health care center, with an integrated team of specialists and a personal approach to wellness - far from an urban center. Today, we are focused on becoming Montana's healthcare provider of choice.
We are committed to recruiting the most contemporary medical staff, harnessing the power of the latest medical technologies, continually striving for advancement, and above all, working as a team to meet the health needs of the 250,000 residents living in our 17 local counties.
Our vision is to be the healthcare provider of choice for patients and the workplace of choice for staff and providers. We will achieve this vision by committing to a culture of integrity and safety, evidence based exceptional care, compassionate customer service, great work environment and innovation/technology.
ABOUT GREAT FALLS:
Great Falls lies about halfway between Yellowstone and Glacier National Parks. With close access to world class fishing and floating, not only on the Missouri River, but also several other lakes and rivers. Great Falls is an active community within 1 hour of two local ski resorts. We encourage a fun, collaborative work environment as well as a good work/home life balance. If you are interested in being a part of a dynamic, impactful team, in a family friendly community, Great Falls and Great Falls Clinic Hospital are for you. We would love to hear from you and discuss this opportunity.
EQUAL OPPORTUNITY EMPLOYER:
Great Falls Clinic, LLC is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability, or any other basis protected by applicable law.
Experience
Required- 1 year(s): 1 year of customer service experience
- Switchboard experience preferred
Education
Required- High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.