What are the responsibilities and job description for the Patient Coordinator position at Great Expressions Dental Centers?
As a Patient Coordinator at Great Expressions Dental Centers, you'll be the welcoming face of our practice and the first point of contact for our patients. You'll help create a positive patient experience by greeting patients, scheduling appointments, maintaining accurate records, and supporting daily office operations.
Schedule: Tuesdays, Wednesdays, and Fridays, with the potential to transition to full-time for candidates willing to travel between offices.
Responsibilities:
Requirements:
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Schedule: Tuesdays, Wednesdays, and Fridays, with the potential to transition to full-time for candidates willing to travel between offices.
Responsibilities:
- Provide a warm and friendly welcome to patients as they arrive at the dental practice.
- Ensure a comfortable and inviting waiting area for patients.
- Maintain a professional and courteous demeanor when interacting with patients.
- Schedule appointments for patients, considering their preferences and the availability of dental staff.
- Confirm and remind patients about upcoming appointments via phone or other communication channels.
- Coordinate with dental staff to manage the appointment calendar efficiently.
- Collect and update patient information accurately, including personal details and medical history.
- Create and maintain patient records in the dental practice management system.
- Ensure patient records are kept confidential and comply with privacy regulations.
- Verify and update patient insurance information.
- Calculate and collect co-pays, deductibles, and other payments from patients.
- Process insurance claims and coordinate with insurance providers for billing inquiries or issues.
- Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies.
- Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork.
- Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency.
- Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling.
Requirements:
- High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus.
- Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
- Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders.
- Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems).
- Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
- Attention to detail and accuracy in maintaining patient records and managing financial transactions.
- Knowledge of dental terminology, procedures, and insurance processes is desirable.
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