What are the responsibilities and job description for the Service and Warranty Associate position at Great Day Improvements?
Overview
Your Home Improvement Company - Service and Warranty Associate
Your Home Improvement Company is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Your Home Improvement Company. We wake up every day, inspired to push the status quo and continuously set a new standard in the home improvement industry by solving today’s most challenging problems and continuously redefining what it means to deliver a World Class Homeowner Experience. Your Home Improvement Company is looking for a personable, professional service assistant to help perfect our customers’ experience in upgrading their homes. Want to join our team?
PURPOSE: The primary responsibility of a Service & Warranty Associate is to provide a world-class experience to all customers. The role develops a special relationship with each customer, being the main point of contact throughout each homeowner's service journey. You will open new services, as well as make check-in calls and follow-up calls along the way.
Responsibilities
RESPONSIBILITIES:
- Schedule service appointments for homeowners
- Perform administrative tasks associated with the job
- Positive, professional, empathetic, customer-focused, and solution-oriented in their work. Results-oriented, proactive ownership of customer issues
- Perform data entry and clerical work
- Open and close service tickets and perform exit calls
- Answer phones, emails, and texts with homeowner concerns
- Identify homeowner troubles and come up with resolutions
- Search records and files for specific data and homeowner files
- Proactively identify solutions/options that meet customer needs on product, delivery, and service. Be a customer advocate.
- Possess a general knowledge of products and services
- Handle grievances and homeowner concerns
- Coordinate service appointment logistics
We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers’ expectations.
As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package, including, but not limited to:
Medical/Dental- Paid holidays plus PTO
- 401(k) plan & contributions
- A culture that supports work-life balance
Qualifications
- High School diploma or equivalent
- Minimum of 3-years customer service experience
- Experience with complex scheduling
- Excellent attention to detail
- Basic word processing and spreadsheet skills
- Ability to develop and establish good interpersonal relationships
- Good phone etiquette and verbal/writing skills
- Flexibility & adaptability, ability to work in a fast-paced environment
- General home remodeling knowledge preferred
Your Home Improvement Company is an Equal Employment Opportunity Employer
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