What are the responsibilities and job description for the Virtual Measure Technician position at Great Day Improvements: A Family of Brands?
Overview
Champion Window is seeking for a Virtual Measure Technician
We are looking for an experienced Carpenter / Measure Technician to virtually measure customer’s windows and entry doors using a virtual measuring software that digitally scans openings. As the Virtual Measure Technician, you will be responsible for accurately measuring windows and entry doors, PAR contracts, and ensuring jobs are ready to be ordered. You will also serve as a key liaison between Sales, Operations, and Divisions to ensure virtual measure benchmarks are met, documented, and escalated when needed.
Why Champion?
- Highly competitive pay
- Robust benefit package- full-time W-2 position, health, dental and disability insurance, flexible spending account, 401K, paid vacation, holidays and much more
- Culture focused- community involvement, employee incentives/rewards and much more
- Opportunity to grow in a national 60-year-old company who designs, builds, installs & guarantees it!
Responsibilities
● Accurately par sales contracts using the appropriate measure forms● Measure products using the virtual app to validate contract accuracy o Measure products using the virtual measuring software to validate contract accuracy● Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and app measurement before submitting to the factory for production o Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and virtual measurements before submitting to the factory for production ● Upload all documents to the electronic storage files in a timely and organized manner● Organize and maintain customer records for easy access and accuracy● Enter customer, job-related, and order information into all necessary databases● Ensure company benchmarks for scanning and measurement are being met o Ensure company benchmarks across Sales and Operations for virtually measuring and usage are being met● Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes o Collaborate daily and directly with Sales Managers, Factory Reps, Operations Managers, Installation Managers and Divisions to review scans and measurement outcomes● Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary● Support and/or train end users on scanning and measurement procedures as needed o Support and/or train Factory Reps, Sales Managers, and other Measure Technicians on scanning and measurement procedures as needed o Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices ● Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure● Other duties as assigned
Key accountability metrics: ● All measures completed within 24 hrs. of receiving them.● 95% accuracy rate of all measures submitted for ordering● Detailed notes, reason documented why a scanned project could not be entered.● Constantly increasing and improving the percentage of jobs that can be virtually measured ● On going training of new reps and management as needed
Qualifications
● High School diploma or GED preferred, construction trade school a plus● Math skills including using a tape measure and angles● 5 year’s customer service experience● Computer skills required ● 3 year’s material ordering experience.● Experience in the window / home improvement / carpentry industry a plus● Attention to detail● CRM experience a plus● Excellent written and oral communication skills including phone skills
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
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Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.