What are the responsibilities and job description for the Field Supervisor position at Great Day Improvements: A Family of Brands?
Overview:
PERFORMANCE EXPECTATIONS:
1. Revenue projections of branch
2. 90 day branch quality
3. Project timelines as defined by GDI budgeting process
4. Customer service surveys, top score of 90% or better
5. Training
a. Apprentice to Installer 3 months of hire
b. Installer to Lead Installer 9 months of hire
c. Subcontractor for installation 3 months of hire
6. Online reviews 30% of installed jobs
GDI is an Equal Employment Opportunity Employer
The Field Supervisor (FS) is responsible for supervising the field operations teams (GDI and subcontractors). This would include but not limited to, reviewing project schedules, training new installers and/or subcontractors, monitoring work progress, monitoring expenses, field measures, permits, helping crews start/finish jobs, completing service calls, and meeting with customers to review difficult or complicated jobs.
Responsibilities:
1. Maintain branch quality standards
2. Measures jobs
3. Check jobs for potential installation problems prior to job start
4. Review concerns with Installation Supervisor and Regional Operations Manager
5. Review contract with customer
6. Diagnose and/or perform service work
7. Install jobs as needed
2. Measures jobs
3. Check jobs for potential installation problems prior to job start
4. Review concerns with Installation Supervisor and Regional Operations Manager
5. Review contract with customer
6. Diagnose and/or perform service work
7. Install jobs as needed
8. Employee and subcontractor training
9. Ensure that crews know details of job to be installed and have loaded proper materials and
equipment on the truck
10. Oversee performance of Lead Installers and Apprentices and train them on proper procedures
11. Obtain building permits as required
12. Review schedule with Installation Supervisor
9. Ensure that crews know details of job to be installed and have loaded proper materials and
equipment on the truck
10. Oversee performance of Lead Installers and Apprentices and train them on proper procedures
11. Obtain building permits as required
12. Review schedule with Installation Supervisor
13. Other duties may be assigned
Qualifications:
Applicant must have a minimum of 10 years’ experience in construction field operations, with a focus on sunrooms, doors, and windows. Must understand all product lines and know how to diagnose and correct service problems. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer/employee/subcontractor interactions, company expectations, and be able to work within the organization to deliver win-win solutions for both our customers and our employees/subcontractors.
PERFORMANCE EXPECTATIONS:
1. Revenue projections of branch
2. 90 day branch quality
3. Project timelines as defined by GDI budgeting process
4. Customer service surveys, top score of 90% or better
5. Training
a. Apprentice to Installer 3 months of hire
b. Installer to Lead Installer 9 months of hire
c. Subcontractor for installation 3 months of hire
6. Online reviews 30% of installed jobs
GDI is an Equal Employment Opportunity Employer
#INDGDI
Benefits:
Health Insurance, 401K PlanSalary : $54,938 - $85,387