What are the responsibilities and job description for the Call Center Representative position at Great Day Improvements: A Family of Brands?
Overview
Great Day Improvements - Call Center Agent / Inside Sales (Full-Time Call Center)
Great Day Improvements is a collection of some of the best home improvement companies in the nation, and we are seeking a Call Center Agent to join our inside sales and customer experience team. In this role, you will manage inbound and outbound calls from customers across the U.S., supporting our portfolio of home improvement products and brands.
We are looking for a customer-focused, driven individual who thrives in a fast-paced, performance-oriented environment and is capable of achieving both sales and service goals. This position is ideal for someone with proven call center experience who is eager to develop their skills and make a meaningful contribution to a collaborative team.
What We Offer
- Competitive base pay performance-based incentives.
- Comprehensive paid training to build product and sales expertise.
- Opportunities for career growth within the Great Day Improvements family of brands.
- A supportive, collaborative work culture that values customer experience and performance.
Schedule / Shifts Available:
Monday – Friday:
8:00 AM – 4:30 PM
10:00 AM – 6:30 PM
11:00 AM – 8:00 PM
2:30 PM – 11:00 PM
Rotating Saturday Schedule:
8:00 AM – 4:30 PM
10:00 AM – 6:30 PM
12:30 PM – 9:00 PM
Pay Rate - $17.00 per hour
Location: Bedford Heights, OH (On-site)
Responsibilities
- Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
- Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
- Achieve individual sales and customer experience performance targets, contributing to overall team success.
- Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
- Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
- Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
- Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
- Work flexible shifts, including evenings and weekends, based on business needs.
Qualifications
- 1–2 years of call center or customer service experience, preferably in the home improvement or related industry.
- Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
- Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
- Comfortable working toward sales goals in a performance-driven environment.
- Good organizational skills, with the ability to multi-task and manage time effectively.
- Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
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GDI is an Equal Employment Opportunity Employer
#INDGDICCA
Salary : $17 - $18
