Claims Assistant / Secretary

Located in West Atlantic City, New Jersey, The Great Bay Insurance Group has been involved in the coastal homeowners insurance business for over 100 years. Great Bay knows New Jersey, the coastal areas, and the insurance needs of coastal New Jersey residents.

Great Bay is growing, due to an internal promotion we’re adding a full-time Claims Assistant / Secretary to our team. This position reports directly to the President of Claims Services and provides clerical, administrative and other support to the President of Claims Services and Claims Representatives on the team. As the first point of contact for insureds, agents and other entities contacting the claims department, the Claims Assistant provides excellent customer service via phone and email. This position communicates regularly with appropriate parties to gather and organize information related to claims, assist with claims resolution, and schedule work.

Responsibilities Include:

• Perform new claims intake and data input, securing pertinent claim information
• Gather and review relevant documents, including coverage forms and endorsements, to determine the type of loss, applicable coverage and deductibles
• Respond to questions and inquiries
• Coordinate vendor services such as dispatching contractors, emergency repair, and other service vendors
• Process payments, answer clients’ billing or claims questions
• Complete financial calculations and transactions, input checks, and process check requests
• Process electronic and physical mail, scanning/copying documents as needed and complete claim file activity notes
• Take meeting minutes and transcription for letters/documents
• Prepare reports and presentations
• Schedule meetings and maintain a calendar and diary system
• Update and maintain vendor data
• Maintain full compliance with internal and external quality standards and state-specific regulations
• Other duties as required

Education and Qualifications:

• High School Diploma or equivalent
• At least 2-3 years’ general office experience; customer service experience is a plus; insurance experience (preferably homeowners claims) is a plus
• Strong computer skills, must be proficient in Microsoft Office especially Outlook, Word, PowerPoint and Excel. Experience working in an online claims system is a plus
• Exceptional customer service skills to provide prompt, reliable and friendly service with a positive attitude
• Detail oriented to accurately process, review and log complex forms
• Strong verbal and written communication/interpersonal skills
• Ability to work in a fast-paced environment, handle high volume, and manage multiple priorities
• Must be able to manage and complete work tasks accurately and effectively while exhibiting good judgment

Physical & Other Requirements:

• May be called upon for catastrophe duty
• This is a day shift position (Mon-Fri, 9am-5pm)
• Must be able to work in the office in West Atlantic City. Monday through Thursday. Fridays are optional remote days. This is not a remote position.

We offer a comprehensive benefits package including life/health benefits, 401(k) with a match, and generous paid time off.

The Great Bay Insurance Group is an equal opportunity employer. Great Bay does not discriminate on the basis of race, age, sex, class, disability, religion, sexual orientation, or national origin.

Job Type: Full-time

Pay: $42,500.00 - $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you possess strong computer skills and are you proficient in Microsoft Office, Outlook, Word, PowerPoint and Excel and experience working in an online system?

Education:

• High school or equivalent (Required)

Experience:

• Insurance Claims Processors: 1 year (Preferred)
• Administrative Assistants & Receptionists: 1 year (Preferred)

Work Location: In person

Salary : $42,500 - $52,500