Resident Services Coordinator

Job Summary
Great Barrington Housing Authority is seeking to fill a position effective on or about July 1st for a Resident Services Coordinator. This position will be a 20 hour per week fixed schedule with benefits. Starting pay will be $21 - $23/per hour based on experience. We are seeking someone with experience. A dynamic and compassionate Resident Services Coordinator to join our team and serve as a vital link between residents and our community. In this role, you will coordinate essential services, provide support to residents, and foster a positive living environment. Your energetic approach will help ensure residents feel valued, supported, and empowered to thrive within their community. This position offers an exciting opportunity to make a meaningful difference by addressing residents’ needs, promoting behavioral health, and enhancing overall community well-being.

Responsibilities

• Act as the primary point of contact for residents, referring to housing authority staff when necessary, and addressing inquiries and resolving concerns promptly and professionally
• Provide crisis intervention and crisis management when residents face emergencies or behavioral health challenges
• Implement motivational interviewing techniques to support residents in achieving personal goals and overcoming barriers
• Collaborate with community partners to connect residents with appropriate services
• Plan, coordinate, and host regular activities for the residents of Great Barrington's three locations in Housatonic, Great Barrington, and Sheffield.

Qualifications

• Proven experience in social work, behavioral health, or related fields with a focus on crisis intervention and crisis management
• Strong background in mental health support, the ability to listen, and communicate with sympathy, and empathy.
• Knowledge of State Funded public housing programs, and how that programming works.
• Excellent communication skills with the ability to mentor residents and collaborate effectively with community partners
• Ability to handle sensitive situations involving behavioral health issues or crises with professionalism and empathy
• Experience working with elderly and family sectors

This is a new position to the Great Barrington Housing Authority that will be grant funded. The grant will be effective July 1, 2026.

Pay: $21.00 - $23.00 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off

Education:

• Associate (Preferred)

Experience:

• resident services or housing: 2 years (Required)

Location:

• Great Barrington, MA 01230 (Preferred)

Ability to Commute:

• Great Barrington, MA 01230 (Preferred)

Work Location: In person

Salary : $21 - $23