Assistant Operations Manager

About Us:

Great Atlantic Management is a locally owned and operated property management company that has proudly served our communities since 1977. We currently manage over 30 self-storage facilities throughout the area and continue to grow. As our portfolio expands, we are seeking an Assistant Operations Manager to join our team and support the day-to-day operations of our facilities while contributing to a collaborative, team-focused work environment.

About You:

As a reliable and dependable professional, you tackle any task with ease. Your skills include:

• An experienced background: you have at least 2 years of management or office experience.
• Excellent computer navigation - you've been working with computers and office software for quite some time.
• Extraordinary attention to detail. Nothing gets past you.
• Fantastic organization and time management.
• An awesome willingness to learn new skills and grow with the company.
• Outstanding interpersonal skills - you know how to get along with all levels of management, mingle with executives, and interact with coworkers of diverse backgrounds.
• Magnificent versatility to handle new and changing tasks as the company grows. 
• Incredible customer service management – you know how handle difficult conversations with professionalism.
• A wonderfully positive attitude; you handle feedback and stress well and you have a great sense of humor.

What You'd Do: 

On a day-to-day basis, your essential duties would include:

• Perform periodic site inspections, follow up with pending action items, and conduct property audits - mileage reimbursed at the federal rate.
  
• Schedule and process all spaces for auction from start to finish, including accurately adding all eligible auction units to the online auction website prior to sale date.
• Process inbound mail and payments.
• Coordinate with the Operations Manager regarding any issues that need to be added to the maintenance app for repair.
  
• Handle escalated customer issues and follow-up items flagged by the call center or website.
• Occasionally answer inbound calls from customers to assist with taking payments and renting units.
• Help suggest and roll out new software/policy & procedures for all brands as needed.
• Physically assist with facilities when Property Caretakers are not available – this includes cleaning the facility and making units rent ready, so travel is required.
• Audit rentals and provide feedback to the Operations Manager.
• Any other reasonable duty assigned to keep Operations running smoothly.

These are the essential functions of the position that must be performed. This is not intended to be a comprehensive list of the duties and responsibilities of the position. The duties and responsibilities may change at any time without notice.

What We Can Offer You:

Working with Great Atlantic Management comes with a variety of great benefits, including:

• Great competitive pay - $22 per hour to start. This is a non-exempt role that reports to the Operations Manager.
• Growth opportunities.
• A comfortable small office environment with a family atmosphere.
• Health, vision, and dental benefits eligible after 60 days.
• A generous PTO plan eligible after 90 days.
• Paid holidays.
• Stability and longevity - a locally owned company that has been in business since 1977 and continues to grow.
• Work/life balance - a standard 40 hour work week that is Monday - Friday from 8:30am - 5pm.

Great Atlantic Management provides equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.